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Monthly Archives: September 2011

VMware View 4.x is not Supported in vSphere 5.0

Those of you using VMware View have probably already seen this post about the potential of data loss if you do not follow the specific instructions in the KB article when upgrading from View 4.x

We have another equally important piece of information you also want to be fully aware of.

Customers that are upgrading their vSphere environment to 5.0 need to understand that VMware View 4.x is not supported in vSphere 5.0. View 5.0 is however, backwards compatible to several older versions of vSphere. It is then necessary to upgrade your View infrastructure first, before vSphere.

Please consult KB vSphere 5.x does not support View Manager 4.x (2006216) for details on this matter.

If you have already upgraded Virtual Center to 5.0 and have not experienced any errors in your View environment it is highly advisable that you disable provisioning on all View pools immediately and schedule a View upgrade prior to provisioning any additional desktops.  If a pool has already attempted to provision new desktops and become corrupted, it may be necessary to rebuild the pool.

Important KB Article for those Upgrading from VMware View 4.0.x

We want to bring your attention to an important VMware View KB article that informs you about the incompatibility between User Data Disks created in View 4.0.x and Versions 4.5.x and later.

This incompatibility can result in loss of data under certain circumstances.

If you are still running View 4.0.x with plans to upgrade, we recommend you familiarize yourself with this KB immediately.

User Data Disk created in VMware View 4.0.x does not appear in View 4.5 and later (2006957)

Downloading and Installing VMware Workstation 8 on a Windows Based System

Morning virtualization fans!

To mark the release of VMware Workstation 8, we will be releasing several videos over the coming weeks which will discuss and demonstrate some of the many new features that are available for your use within the product.

To start us off, today we have a video for you in which we will show how to download and install VMware Workstation 8 on a Windows-based system.

Subscribe to this blog and our KBTV video channel on YouTube so as to not miss fresh new content!


Top Enterprise Desktop KBs Linked September 1-14

by Charlie Rizor

CharlieRizor The Knowledge Management team at VMware is working hard, empowering you to resolve your issues in less time than it takes to pick up the phone and open a support request.  I'd like to highlight for you the top Enterprise Desktop KB articles being used by Technical Support to resolve your support requests in the last two weeks. Our Enterprise Desktop products are primarily comprised of VMware View and ThinApp.

If you don't see the solution to a problem you are encountering, I invite you to take a moment to search the knowledge base.  Don't forget to leave feedback and rate our articles.  If you don't find a solution in the knowledge base, you can request new content here.


Top KB articles linked to a Support Request for our Enterprise Desktop Products:


"And seeing ignorance is the curse of God,
Knowledge the wing wherewith we fly to heaven"
-William Shakespeare  Henry VI, Part 2

Fusion 4 is here!

After years in the making, and months in the testing, Fusion 4 is here! The development team is excited, the support team is excited, and the knowledge management team is dedicated to providing you all the information you need.

Judging by the huge load we’re seeing on our Knowledge Base servers, and our download servers, you’re as excited as we are – if not more so. We know the servers a little slow right now, and we ask you to bear with us. Just like the Super Bowl, everyone is doing the same thing at the same time.

There are a few topics that we keep getting asked about. We do have an article with VMware Fusion 4 sales, licensing and compatibility FAQs, but these questions are being asked frequently enough that they’re worth revisiting … and even expanding on.

Upgrade pricing: The current price for Fusion 4 is $49.99 USD. That price is for everyone: new customers, old customers, academic customers and upgrade customers. The price will go up at the end of the year.

Subscription pricing: If you have a subscription to Fusion, your complimentary license should be available sometime in October. Once again, I don’t know when, sorry. (I’m more of a technical guy than a marketing guy.) If you have not received your license key, you can use this VMware Fusion 4  evaluation license key to activate your product:  5002M-99H13-M82Y2-AR9R0-1HXJH. This evaluation license key expires on Oct 31st, 2011.

Download troubles: If you’re having trouble downloading Fusion, it might be just because the servers are slow. You might also be running into trouble with the download site’s Download Manager – try the option to “Use Web Browser”, instead.

Support for Lion and Mac OS virtualization: Fusion 4 was built to run on OS X.7, and fully supports Lion hosts. Fusion 4 runs just fine on Snow Leopard -  OS X 10.6.7 and above. Fusion 4 also supports running Lion Client, Lion Server, Snow Leopard Server, and Leopard Server in virtual machines. Our press release spells it all out.

Support for Windows 8: While Windows 8 isn’t officially released, it seems to work well so far in VMware Fusion 4. While we don't support a new operating system until it is officially released, feel free to have fun with it today. We look forward supporting Windows 8 when it is officially released.

Error when installing VMware Tools or the bundled antivirus: The light version of Fusion doesn’t include VMware Tools for Linux distros, early versions of Windows, or the bundled McAfee software. Download the full version and you should be all set. For more information, see Fusion 4 VM shows error: Could not find component on update server (2006784).

To round off this article, and give you a little more reading, here are the top KB articles that are most likely to be useful to you right now:

  1. VMware Fusion 4 sales, licensing and compatibility FAQs (2006208)
  2. Licensing VMware Fusion (1015444)
  3. System requirements for VMware Fusion (2005196)
  4. Overview of new features in Fusion 4 (2005709)
  5. Moving from Fusion 2 or 3 to Fusion 4 (2005070)
  6. Downloading and Installing VMware Fusion (1005466)
  7. Creating a Mac OS X Server virtual machine (2005793)
  8. Installing Mac OS X 10.7 (Lion) as a virtual machine in Fusion 4 (2005334)

Oh, and I almost forgot one thing that I find very exciting. For the first time, the VMware Fusion Help and the Getting Started with VMware Fusion guides are online! Have a look at our shiny, brand new VMware Fusion 4 Documentation Center.

Downloading and installing VMware vCenter Converter Standalone 5

Hey there folks, we have a new video for you today.

This video provides a short demonstration of how to download and install VMware vCenter Converter Standalone version 5.

Converter Standalone version 5 is the latest release of our popular Converter software which is a very useful application that allows you to virtualize your physical machines and convert them into VMware based vms. You can then take your vms and run them on platforms such as vSphere, ESXi, VMware Workstation, VMware Player, and more.

For additional information relating to vCenter Converter Standalone version 5, check out https://www.vmware.com/support/pubs/converter_pubs.html


Scheduled Maintenance – September 17

VMware will be performing system maintenance to several VMware web applications September 17th from 7:00pm to 8:00pm Pacific Time.

If you need to file a support request while the upgrade is in progress, you will need to call VMware Technical Support for assistance. Our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

New Improved (and free) Mobile App for the VMware KB

We are pleased to announce the availability of an enhanced client version of the VMware KB native Android app.

We can offer our Android users an improved user experience for native Android apps, featuring:

  • Faster startup and loading times
  • Improved response time for users' gestures
  • Smoother page transitions and scrolling
  • Scrolling between mobile app tabs
  • Android native "Back" button capability

The new native Android version of your mobile app is updated and ready to be uploaded to the Android Market. Get it now! Open this URL with your Smartphone: http://wbxapp.com/vmwarekb or scan this QR code-

Screen shot 2011-09-13 at 10.54.23 AM


Top 20 Articles for August 2011

Here is our Top 20 KB list for August 2011. This list is ranked by the number of times a VMware Support Service Request was resolved by following the steps in a published Knowledge Base article.

  1. Troubleshooting VMware High Availability (HA) (1001596)
  2. VMware Fusion 3 support for Mac OS X Lion (10.7) (2003715)
  3. Enhanced VMotion Compatibility (EVC) processor support (1003212)
  4. Restarting the Management agents on an ESX or ESXi Server (1003490)
  5. Virtual machine does not power on because of locked files (10051)
  6. Best practices for using and troubleshooting VMware Converter (1004588)
  7. How to install async drivers on ESX/ESXi 4.x (1032936)
  8. Upgrading to ESX 4.1 and vCenter Server 4.1 best practices (1022104)
  9. Enabling syslog on ESXi 3.5 and 4.x (1016621)
  10. Recreating a missing virtual machine disk (VMDK) descriptor file (1002511)
  11. Virtual machines stop responding when any LUN on the host is in an all-paths-down condition (APD) (1016626)
  12. Powering off an unresponsive virtual machine on an ESX host (1004340)
  13. Best practices for virtual machine snapshots in the VMware environment (1025279)
  14. Upgrading ESX 4.0 to ESX 4.1 (1022140)
  15. Committing snapshots when there are no snapshot entries in the snapshot manager (1002310)
  16. Collecting diagnostic information for VMware Fusion (1003894)
  17. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager (1008658)
  18. Unpresenting a LUN containing a datastore from ESX 4.x and ESXi 4.x (1015084)
  19. Using esxtop to identify storage performance issues (1008205)
  20. Consolidating snapshots (1007849)

New Wavemaker content for the Knowledgebase

We're pleased to announce that WaveMaker content has been added to the VMware Knowledge Base and you can now search for WaveMaker 6.2 and 6.3 content at the familiar kb.vmware.com site.

After performing your search in the Knowledge Base, WaveMaker content will appear on the Communities and Wiki tabs (see orange arrow in the image below). Click these tabs to view the results after you have searched.

Wavemaker KBs

For now, this new Wiki tab contains only Wavemaker content but allows us to add wiki content for other products as it becomes available.

We also have the complete set of WaveMaker 6.3 documentation, and WaveMaker 6.2 documentation.

To participate in the WaveMaker community, go to http://dev.wavemaker.com/