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Monthly Archives: July 2011

New Mind Map – Troubleshooting ThinApp Issues

Here’s our newest mind map, for all issues associated with using ThinApp and virtualized applications.

As before, this PDF has a clickable Flash object embedded so that you can drill down into the various topics and articles.  We list the steps to take, and link to articles (or documentation) describing the steps in detail. Some steps have multiple sub steps, so be sure to expand fully. Each main Resolution Path article has more information than we list here, however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for ThinApp Issues.

  Screen Shot 2011-07-29 at 9.44.32 AM

Click here to open the download page

Note: Some users have reported seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

As a reminder, you can see all of our blog posts – and download the mind maps – about Resolution Path Mind Maps by clicking the Resolution Paths category from the toolbar on the right. We’ll be updating the download pages for each mind map with the raw mind map file (.mmap), so that you can import it into your own favorite mind mapping program.

New Mind Map – Troubleshooting Storage Issues

Here’s our newest Mind Map, for Storage issues.

As before, this PDF has a clickable Flash object embedded so that you can drill down into the various topics and articles.  We list the steps to take, and link to articles (or documentation) describing the steps in detail. Some steps have multiple sub steps, so be sure to expand fully. Each main Resolution Path article has more information than we list here, however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for Storage Issues.

  Screen shot 2011-07-26 at 1.18.35 PM

 

Click here to open the download page

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

How to install VMware vFabric Enterprise Ready Server on Windows

Today we have another video for you in relation to the VMware vFabric product suite. This video details the installation process for VMware vFabric Enterprise Ready Server (ERS) 4.0.x on a Linux-based system. You will see how to obtain and download vFabric ERS, how to install it, how to verify the installation as well as how to create your own simple server instance.

For additional information and instructions regarding the vFabric Enterprise Server product, check out the product documentation at http://static.springsource.com/projects/ers/4.0/getting-started/html/index.html

Scheduled Maintenance July 22

Scheduled MaintenanceVMware will be performing system maintenance to several VMware web applications on Friday, July 22, from 7:00 PM to 8:00 PM Pacific Time.

If you need to file a support request while the upgrade is in progress, please call VMware Technical Support for assistance. Global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

Installing VMware vFabric Enterprise Ready Server on Linux

Here at KBTV we are constantly looking for new areas to dive into and new products to cover. Over the course of the coming weeks we are going to be producing some videos for your entertainment based on products from VMware’s vFabric product suite. These videos should be of interest to any of you tech folks out there who are looking to the future and planning how you can start making your journey to the Cloud.

Today we have a video detailing the installation process for VMware vFabric Enterprise Ready Server (ERS) 4.0.x on a Linux-based system.

In this demonstration you see how to obtain and download vFabric ERS, how to install it, how to verify the installation and how to create your own simple server instance.

For additional information and instructions regarding the vFabric Enterprise Server product, check out the product documentation.

 

File a Technical Support Request Demo

We're trying something a little bit different, changing the way you can find articles from our Knowledge Base before you file a support request. We've been tagging our articles following a fairly specific strategy to isolate the product, intent, result and/or problem (some would call it a hybrid folksonomy).

In this video you will see a quick demonstration of the new "File a Technical Support Request" page. To access this new page go to http://www.vmware.com/srfile/

We want to hear from you, so please check out the new interface and let us know what you like or what you would change, what you hope we do more of, and what you hope we throw out! We can't claim we'll be able to implement all of your suggestions, but we will consider every one, and determine how well in fits into our development timeline

Please leave your comments and feedback at http://communities.vmware.com/community/vmtn/resources/knowledgebase/new_filesr_page

 

Troubleshooting a stuck mouse in a VMware Workstation virtual machine

This video demonstrates how you can troubleshoot VMware Workstation when you are unable to move the mouse cursor outside of the virtual machine or when you are unable to release the mouse cursor from within the virtual machine using the "Ctrl + Alt" keyboard combination.

For further information on this process, please read KB article: Troubleshooting a stuck mouse in the Workstation virtual machine (1027338).

Scheduled Maintenance July 16

Scheduled MaintenanceVMware will be performing system maintenance to several VMware web applications from Saturday, July 16, from 7:00 PM to 9:00 PM Pacific Time.

If you need to file a support request while the upgrade is in progress, please call VMware Technical Support for assistance. Global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

Installing guest operating systems from ISO images in VMware Workstation

This video demonstrates how to install guest operating systems into your virtual machines using ISO disk image files in VMware Workstation.

As always, for further details and itemized steps, refer to the related KB article: Installing guest operating systems from ISO images (1002).

Note: Operating System installers (ISO disk image files) are not provided with VMware Workstation. You will need to obtain these operating system installers via your normal sources.

When you are finished installing the guest OS, you can edit the virtual machine settings so that it is once more set to use the host computer’s physical drive. You do not need to leave the drive set to connect at power on.

How to open the Virtual Machine and Home tabs in VMware Workstation

Our users of VMware Workstation often ask us these two questions:

  • I just opened Workstation, and the tab for my virtual machine is missing. What happened to it?
  • I accidentally closed my Home tab, did my virtual machine get deleted?. How do I get it back?

This video quickly demonstrates how you can open the Virtual Machine Tab and Home Tab within VMware Workstation. This can be useful if you close those tabs by mistake or if you launch Workstation and find that these tabs are not present. Here’s how to get them back.

As always, for further details and itemized steps, refer to the related KB article: Virtual Machine or Home Tab Missing (1777).