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Monthly Archives: May 2011

Resolution Path Mind Maps – How To

We've been busy here in the Knowledge Management Team at VMware producing more Mind Maps, which compliment our Resolution Path KB articles. These are great tools for troubleshooting a wide range of issues you may encounter within your VMware virtualized environments.

What we have today is a walk-thru of how they work and where to find the whole collection.

We recommend bookmarking our Knowledgebase Community page, where you will find the entire collection of Mind Maps.

Scheduled Maintenance June 3-4

Scheduled MaintenanceVMware will be performing a system upgrade to several VMware web applications from Friday, June 3rd, 2011 at 8:00PM Pacific Time until Saturday, June 4th, 2011 at 12:30AM Pacific Time.

If you need to file a support request while the upgrade is in progress, please call VMware Technical Support for assistance. Global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

New Mind Map, Resolution Path for VMware Site Recovery Manager Issues

One more mind map to round out the week, this one is for VMware Site Recovery Manager issues. SRM for short.

As before, this PDF has a click-able Flash object embedded so that you can drill down into the various topics and articles. We list the steps to take, and link to articles (or documentation) describing the steps in detail. Each main Resolution Path article has more information than we list here however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for VMware Site Recovery Manager Issues: Click here to open the download page

Resolution Path for VMware Site Recovery Manager

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

New Mind Map, Resolution Path for OS issues

Today we have yet another mind map for OS issues. Those are issues that pertain to the guest operating system you are running in your vm.

As before, this PDF has a click-able Flash object embedded so that you can drill down into the various topics and articles. We list the steps to take, and link to articles (or documentation) describing the steps in detail. Each main Resolution Path article has more information than we list here however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for OS Issues: Click here to open the download page

Resolution Path for OS issues 

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

New Mind-map for Converter Troubleshooting

Here’s our latest mind map for VMware Converter issues. As before, this PDF has a click-able Flash object embedded so that you can drill down into the various topics and articles. We list the steps to take, and link to articles (or documentation) describing the steps in detail. Each main Resolution Path article has more information than we list here however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for Converter Issues: Click here to open the download page

Resolution Paths for Converter Issues

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

New Mind Map, Resolution Path for Lab Manager issues

Here’s our latest mind map for Lab Manager issues. As before, this PDF has a clickable Flash object embedded so that you can drill down into the various topics and articles. We list the steps to take, and link to articles (or documentation) describing the steps in detail. Each main Resolution Path article has more information than we list here however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for Lab Manager Issues: Click here to open the download page

Screen shot 2011-05-24 at 9.50.17 AM

 

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

Scheduled Maintenance May 21

Scheduled Maintenance May 21 VMware will be performing a system upgrade to several VMware web applications on Saturday, May 21st, 2011 from 9:00PM to 10:00PM Pacific Time.

If you need to file a support request while the upgrade is in progress, call VMware Technical Support for assistance. Global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

Important Patch Information for ESX/ESXi 3.5 hosts

This is a Critical Impact Message:

To continue patching ESX/ESXi 3.5 hosts, a critical patch needs to be applied before June 1, 2011. This patch updates the secure key.

Knowledgebase Article 1030001 Critical Impact: VMware ESX 3.5, Patch ESX350-201012410-BG: Apply this patch to continue applying patches on ESX 3.5 hosts after June 2011 has been written for users of ESX.

Knowledgebase Article 1030002 Critical Impact: VMware ESXi 3.5, Patch ESXe350-201012401-I-BG: Apply this patch to continue applying patches on ESXi 3.5 hosts after June 2011 has been written for users of ESXi.

If there any updates on this message, these KBs will be updated.

New Mind-map for vSphere Install & Upgrade Troubleshooting

Today the Support Insider brings you another new Mind Map we expect to be popular— vSphere Install & Upgrade Troubleshooting!

These interactive Flash-embedded PDFs are clickable so that you can expand sections and drill down to the problem you may be experiencing. The map is fairly large and covers a lot of topics. If you see a topic you’d like to explore, click the ‘+’. If you see an article you’d like to view, click the link icon.

This mind-map is different than some of our other mind-maps in that it is not tied to a specific Resolution Path KB article. This one covers these aspects of Install & Upgrade issues:

  • ESX/ESXi
  • Tools
  • vCenter Server
  • vSphere Client

Pick which are you are experiencing difficulties in and drill down to see how to troubleshoot it.

Mm1

Download the Mind Map here>> vSphere Install & Upgrade Troubleshooting

VMware Knowledge Management Team wins Industry Award

TSIA STAR Award for Excellence in Knowledge Management Practices Today is an important day for us on the Knowledge Management Team at VMware. We are proud to announce that we are this year’s winner of the TSIA STAR Award for Excellence in Knowledge Management Practices.

STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide. VMware was singled out as a company whose knowledge management strategy includes repeatable, effective processes for capturing, publishing, and maintaining content in order to solve customer problems in a consistent and efficient manner. This encompasses the Knowledge Base, our social media initiatives, YouTube videos, and other unique tools we have created for our customers.

 

"We are thrilled and honored to receive this prestigious award," said Scott Bajtos, senior vice president, Global Support Services and Customer Advocacy, VMware. "We developed and implemented a best-in-class social media strategy that proactively delivers timely, relevant technical support information to our customers, helping them maintain optimal performance of their virtualization and cloud infrastructures."

 

Read the full Press Release >> here.