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Monthly Archives: April 2011

VMware Toolbar update

I just made this quick video to show you all a small change I made to the VMware Support Toolbar (available here).

 

Tech Talk Episode 3 Part 3 – VMware View Discussion

Here is another video wherein Rick and Scott discuss VMware View.

This is the third and concluding part in a three-part series which dives into various different aspects of the VMware View product. In this third installment Rick and Scott discuss how the VMware ThinApp product ties into the VMware View product.

Various Issues seen on ESXi 4.1 with OEM CIM providers

We have become aware of a number of customers reporting various seemingly random behaviors on their ESXi hosts, specifically on hardware in which OEM CIM providers have been installed.

You may not be able to power on certain virtual machines. Other virtual machines may enter an invalid state randomly. You might also encounter failed vMotion migrations at 82%.

Your first reaction to this might be to restart the hostd daemon, but in this case the problem does not go away, at least not for long.

Knowledge Base article 1035564 – Virtual machines in an invalid state fail to power on with the error: FoundryVMDirectlyOpenSocketToVMX: Failed to create socket pair, has been written about this issue, and will help you determine whether this is the problem impacting you, and how to deal with it.

While VMware works to create a permanent fix for the problem, there is a work-around which involves stopping the hardware monitoring process sfcbd (details in the KB). Depending on the system workload, this change may only temporarily resolve the issue.

Thanks to Support Engineer Solomon Wen for creating this KB article.

Need Support for View Client for iPad?

VMware recently released a View Client for iPad, which currently can be downloaded from Apple's App Store for free.

View1 Support for VMware View Client for iPad is included in Basic and Production Support contracts sold with VMware View. If you are using View Client for iPad and encounter a technical issue, only Support Administrators listed on a Basic or Production Support contract for VMware View may log a service ticket with VMware Technical Support. If you are an individual user of View Client for iPad and need support, you should contact your internal IT help desk, or you can access View Client for iPad resources for assistance, including KB article #1035937 and the Community Forum at http://communities.vmware.com/community/vmtn/entdesk/view/vmware_view_for_ipad.

A Really Quick Poll

We have a quick poll for you today, just one question that takes 10 seconds to answer:

Scheduled Maintenance April 20

VMware will be performing system maintenance to several VMware web applications. Portals will be unavailable on Wednesday, April 20, from 7:30 PM to 8:00 PM Pacific Time

If you need to file a support request while the upgrade is in progress, call VMware Technical Support for assistance.

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

New Toolbar Features

We have some new features to tell you about in the VMware Support Toolbar. (more background on what the Toolbar is, and what it offers here)

You can now watch KBTV videos easily right from the toolbar without having to visit YouTube and searching for our channel. Click the little TV icon in the toolbar and you can watch, comment on, and share our videos right there.

We also made the blog button more feature-rich (that’s the orange button). Clicking on it opens a small window in which you can check out all three Support blogs at once: Support Insider, KB Digest, and KBTV.

The Twitter button (turquoise) now includes important tweets from both @vmwarekb and @vmwarecares.

Understanding Isolation Modes in VMware ThinApp

Our latest KBTV video discusses Isolation Modes in VMware ThinApp. Isolation modes allow you to control the degree to which a virtualized application can read from and write to the local, physical PC where the virtual application resides.

ThinApp automatically configures isolation modes for directories in the file system and for registry subtrees in a ThinApp project. You can change the default isolation modes. Our video includes an overview the theory of isolation modes and how to implement them in practice.

For more information refer to the full Knowledgebase article: Configuring Isolation Modes for the File System and Registry in ThinApp (1017265).

Additionally:

For information about making sure that users can write to the virtual application’s working directory, see the documentation on the WorkingDirectory Package.ini parameter in the ThinApp User’s Guide: http://www.vmware.com/support/pubs/thinapp_pubs.html.

For more information about isolation of shared memory objects and isolation of synchronization objects, see the IsolatedMemoryObjects and IsolatedSynchronizationObjects Package.ini parameters in the ThinApp User’s Guide: http://www.vmware.com/support/pubs/thinapp_pubs.html.

For information about how isolation mode interacts with Application Link (AppLink), see Affecting Isolation Modes with Application Link in the ThinApp User’s Guide: http://www.vmware.com/support/pubs/thinapp_pubs.html.

For more information about troubleshooting isolation mode, see http://kb.vmware.com/kb/1006991.

Tech Talk Episode 3 Part 2 – VMware View Discussion

In this episode Rick and Scott discuss VMware View.

This is the second part in a three-part series which dives into various different aspects of the VMware View product. In this second, installment Rick and Scott discuss how VMware View is set up and how it can be leveraged in your organization.

Scheduled Maintenance April 8

VMware will be performing a system upgrade to several VMware web applications from 6pm – 8pm Pacific Time on Friday, April 8, 2011.

If you need to file a support request while the upgrade is in progress, call VMware Technical Support for assistance.

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.