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Monthly Archives: February 2011

How to install VMware vCenter Orchestator Plug-in for VMware vCloud Director

We have a brand new video for you this morning of interest to those wishing to start using the VMware vCenter Orchestator Plug-in for VMware vCloud Director.

There isn’t a KB for this video as it’s purely a howto install video.

VMware View 4.6 Released

VMware View 4.6 just went out the door and we think customers will be happy with this release because it delivers more than 160 bug fixes.  In addition, the following new enhancements / Features are included:

  • PCoIP Security Server
  • USB device compatibility enhancements
  • Enhance keyboard mapping
  • New and improved timeout settings for SSO users
  • Important bug fixes that continue to improve the performance and robustness of the product
  • Support for Win 7 SP1 RC (experimental)

Major New Feature >> PCoIP Secure Gateway (PSG)

Security servers now include a PCoIP Secure Gateway component. The PCoIP Secure Gateway connection offers the following advantages:

  • The only remote desktop traffic that can enter the corporate data center is traffic on behalf of a strongly authenticated user.
  • Users can access only the desktop resources that they are authorized to access.
  • No VPN is required, as long as PCoIP is not blocked by any networking component.
  • Security servers with PCoIP support run on Windows Server 2008 R2 and take full advantage of the 64-bit architecture.

Download Link: http://downloads.vmware.com/d/info/desktop_downloads/vmware_view/4_6

Release notes – preview link: http://www.vmware.com/support/view46/doc/view-46-release-notes.html

Release Documentation: http://www.vmware.com/support/pubs/view_pubs.html


VMware View delivers personalized virtual desktops as a managed service from a virtualization platform built to deliver the entire desktop, including the operating system, applications and data.

Scheduled Maintenance Feb 18,19

VMware will be performing a system upgrade to several VMware web applications beginning at 7pm Pacific Time on February 18, 2011, and ending at 3:30am Pacific Time on Saturday, February 19, 2011.

If you need to file a support request while the upgrade is in progress, call VMware Technical Support for assistance.

We appreciate your patience during this maintenance period. These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs.

VMware Fusion Licensing and Upgrades

Ganesh Shetty today highlights some important things to know when upgrading your VMware Fusion license to a newer version.

Here are a couple of things to keep in mind when licensing your copy of VMware Fusion. 

  1. VMware Fusion 3.x works with a 25 character license key.
  2. VMware Fusion 1.x/2.x works with 20 character license keys.
  3. License keys for VMware Fusion 1.x can be used with VMware Fusion 2.x and vice versa. However, license keys for VMware Fusion 1.x/2.x will not work with VMware Fusion 3.x.

Additionally, if you plan to upgrade from Fusion 1.x/2.x to Fusion 3.x, it will be a paid upgrade.  It is recommended that you purchase the upgraded license key first and then upgrade the binaries.  Please visit our online store to purchase an upgrade from VMware Fusion 1.x/2.x to VMware Fusion 3.x. 

For more information on how to license VMware Fusion please see: Licensing VMware Fusion 3.x (1015444)

Evaluating VMware Workstation and Fusion

Ganesh Shetty brings us another great tip today for those wishing to evaluate our consumer desktop products.

Downloading and evaluating VMware Workstation and Fusion can be more difficult than it sounds. From time to time we hear about customer frustration with the process. Fortunately, we can show you how it’s done in 3 simple steps!

Evaluating VMware Workstation and Fusion is pretty much the same so I’ll be using the example of VMware Fusion here.

1. Go to https://www.vmware.com/tryvmware/?p=vmware-fusion31&lp=1 to evaluate Fusion and https://www.vmware.com/tryvmware/?p=vmware-workstation&lp=1 to evaluate Workstation.

2. Enter your Login Credentials.

Note: Please ensure that you have created a VMware Account prior to logging in. If you need assistance in creating an account, you can refer the VMware Knowledge Base Article Creating and updating a VMware Account (1021642)

3. Complete the VMware Fusion/Workstation Evaluation Registration Form and Click Register

And Voila! Not only do you get access to the license keys and the download binaries but also a Getting Started guide.



vCenter Lab Manager Product Update

We want to provide you with an important update about the vCenter Lab Manager product.  As customers continue to expand the use of virtualization both inside the datacenter and outside the firewall, we are focusing on delivering infrastructure solutions that can support these expanded scalability and security requirements.  As a result of this focus, we have decided to discontinue additional major releases of vCenter Lab Manager.  Lab Manager 4 will continue to be supported in line with our General Support Policy through May 1st, 2013.

As VMware continues to invest in our customers' journey to cloud computing, we are focusing on delivering secure multi-tenant enterprise hybrid clouds with VMware vCloud Director.  vCloud Director is a new software solution that provides the scalability and security necessary to deliver catalog-based self-service provisioning across different workload types, across multiple enterprise tenants, and across both private and public deployment models. 

As a customer of Lab Manager, we would like to offer you a special opportunity to leverage the scale and security of vCloud Director.  Customers who are active on SnS may exchange their existing licenses of Lab Manager to licenses of vCloud Director at no additional cost.  This exchange program is entirely optional and may be exercised anytime during Lab Manager’s General Support period.  This provides you the freedom and flexibility to decide whether and when to implement a secure enterprise hybrid cloud.

For more information about this product update, visit http://www.vmware.com/go/labmanager-update

Our Top 5 KBTV Videos. Are You Tuning In?

If you follow this blog, you know about the great KB content that we highlight, and the supports alerts we send out. Do you know about our sister blog VMware KB TV? KBTV is made up of how-to videos, whitebaord explanations of product architectures, and more. We blog about every YouTube we produce there, so subscribing is a good way to be notified of new content. You'll find the videos are rich with technical content — no fluff or marketing here!

As a sampler, check out these 5 videos that we are currently getting the most traffic on:

  1. How to upgrade to VMware ESX 4.1 and ESXi 4.1 using VMware Update Manager
  2. How to install Windows XP as a guest operating system in VMware products
  3. How to change the IP address, hostname, and gateway of the Service Console in VMware ESX
  4. Licensing VMware ESX, ESXi, vCenter Server
  5. How to setup basic software iSCSI for VMware vSphere

Windows 7 View Client issue with Microsoft patch

Alert! As part of our commitment to letting you know about emerging issues, we want to mention an issue a few VMware View users are running into after applying a Microsoft patch.

The Knowledgebase Team has prepared KB article: Unable to connect from the Windows 7 Client to the View Connection Server after installing the patch in Microsoft Knowledge Base article 2482017 (1034262), and an alert has been placed on the Support page to alert customers of this issue.

The issue occurs if you have Microsoft patch 2467023 installed.

This Knowledge Base article will be updated if new information becomes available (you can subscribe to rss feeds on individual KB articles for this purpose). If you have been affected by this, please read the KB.

We apologize for any inconvenience this may have caused you. If you know how to spread the word to your friends and colleagues, please do so.

Downloading and licensing vSphere Hypervisor (ESXi)

Here is another video from our Licensing Support team. This video discusses how the vSphere Hypervisor product offering is licensed and demonstrates how to apply the license using the vSphere Client.

For more information refer to the full Knowledgebase article: Downloading and licensing vSphere Hypervisor (ESXi) (1012289).

Spanish video transcripts available for KBs

If you speak Spanish you may have seen our recent post about our Spanish translated Knowledge Base articles. Today, we’d like to announce that we have also translated some of our videos embedded in our Knowledge Base. These videos now include translated transcripts.

We hope you find these translations valuable. Please be sure to let us know below!

Si usted habla Español, puede que haya visto nuestro  aviso reciente de Artículos en Español en nuestra base de Conocimiento (Spanish translated Knowledge Base articles).
Hoy queremos anunciar que hemos hecho también la traducción para algunos de nuestros videos incluidos en nuestra Base de Conocimiento.
Ahora estos videos incluyen la traducción en subtítulos.
Esperamos, que encuentren estas traducciones valiosas y de gran ayuda.

Por favor, asegúrese de enviarnos sus comentarios en el espacio inferior.


If the transcripts do not appear automatically, click the video options button (if appears on the bottom bar). Then mouse over and click the "CC" button to turn On Close Caption. Select "Spanish" if you find more languages options.

Si los subtítulos en Español no aparecen automáticamente; Haga click en el botón de opciones del video (si le aparece en la barra inferior); luego sobre el botón "CC" para activar los subtítulos; Elija "Spanish"si es que hay más opciones de idiomas.

KB Article Title (English) KB Article (English) Video Translated to KB Article (Spanish) KB Article Title (Spanish)
Recreating a missing virtual disk (VMDK) header / descriptor file for VMware ESX 1002511 Spanish 1031258 Creando el archivo "Descriptor" inexistente de un disco en una máquina virtual (VMDK)
How to download and install VMware Fusion 1005466 Spanish 1031709 Descargando e Instalando VMware Fusion
How to restart management agents on a VMware ESX host 1003490 Spanish 1029041 Reiniciando los agentes de administración en un Servidor ESX o ESXi
How to restart management agents on a VMware ESXi host 1003490 Spanish 1029041 Reiniciando los agentes de administración en un Servidor ESX o ESXi
How to upgrade to VMware ESX 4.1 or VMware ESXi 4.1 using esxupdate 1022140 Spanish 1028992 Actualizando ESX 4.0 a ESX 4.1
How to upgrade to VMware ESX 4.1 and ESXi 4.1 using VMware Update Manager 1022140 Spanish 1028992 Actualizando ESX 4.0 a ESX 4.1
How to Upgrade to ESX 4.1 or ESXi 4.1 using vihostupdate 1022140 Spanish 1028992 Actualizando ESX 4.0 a ESX 4.1
Licensing VMware ESX, ESXi, vCenter Server 1010839 Spanish 1033181 Licenciamiento de VMware ESX 4.x, ESXi 4.x y vCenter Server 4.x
How to purchase and file a pay per incident support request for VMware products 1030606 Spanish  
How to file a support request online with VMware 1021619 Spanish, Portuguese 1033720 Abriendo un Requerimiento de Soporte (SR)
How does the VMware Technical Support escalation process work? N/A Spanish, Portuguese N/A