This video goes through the steps of uploading diagnostic information for VMware Fusion (or users on a Mac system) to the VMware FTP site. The information you upload is used to assist in troubleshooting issues you've encountered while using a VMware product.
Here's another new VMware View video. In this video you will see how to install and configure the VMware View 4.5 Transfer Server. VMware View Transfer Server downloads system-image files, synchronizes data between local desktops and the corresponding remote desktops in the datacenter, and transfers data when users check in and check out local desktops.
Our second video for today discusses and demonstrates how to configure iSCSI Port Binding within a vSphere 4 environment. As well as going through the configuration steps, this video also shows you how you can validate that your ISCSI Port Binding is setup and working correctly. Yummy goodness!
Today we have a guest post from Support Engineer Mark Quinn, who works on the SUSE Linux Enterprise Server for VMware team in our Burlington office in Canada. Mark has pioneered our expansion into SUSE support, adding a Certified Linux Administrator, Certified Linux Professional, Certified Linux Engineer, Data Center Technical Specialist, and Data Center Advanced Technical Specialist to his long list of accreditations.
Mark wanted to bring some key information to our attention, so without further ado-
The SUSE Linux Enterprise for VMware technical support team has been live since September 2010. In preparation to provide the best support, the team has obtained Novell Certified Linux Professional certifications and even some Certified Linux Engineer certifications.
Today we have a video outlining the different editions of VMware View 4.5 which are currently available. The video also provides a brief demonstration of how to license the vSphere and VMware View components.
Here we have a short, sweet and straight-to-the-point video concerning VMware Service Manager. This video provides a brief demonstration of how to setup a Wrapper and Controls trace within VMware Service Manager.
The Wrapper and Controls of the VMware Service Manager application are the active x controls which reside on the client machine connecting to the application remotely. This type of trace is required when there is an issue which is reproducible with an end users system performing abnormal functions which are not explained by first troubleshooting system queries and stored procedures.
Over the weekend we rolled out a new change to the VMware Knowledgebase that incorporates auto-suggest, right in the search box.
This feature suggests relevant search terms and content titles to users as they type in words in the search field. The terms entered will be highlighted in the suggestions. Suggestions are then easily selectable using your mouse or keyboard and your chosen suggestion is then used a search input.
We have had many customers asking us for this functionality, so we're please to make this announcement.
You may have seen our recent post about our Spanish translated Knowledgebase articles. Today, we want to announce our initial bunch of Japanese articles. We've chosen our top used articles, as presumably the same support issues also occur in Japan.
If you'd like see see more of our content translated, tell us in the comment space below.
Today we have a guest post from Bryan Hornstein, who works in our Broomfield, CO. office. Bryan is a Technical Support Engineer currently in a rotational role to create content for the Knowledge Base. Another in our Resolution Paths series, here are two Resolution Path Knowledgebase articles that will help you sort out some common issues getting VMware Update Manager installed.
VMware Update Manager is a great product, and it allows us to do so many things that would normally take hours to do manually. With a simple point and click Update Manager can do several tasks at once, freeing us System Administrators to do other tasks that our companies need.
With that being said Update Manager can be very daunting to setup at first if you are not familiar with the product. Once Update Manager is setup there can be other issues that can cause it to fail if certain configurations have not been setup correctly, or verified.
That is why we have written the following articles for the most common scenarios System Administrators run into. This will be a one stop shop for solving all your Update Manager woes and hopefully preventing you from having to call VMware Technical Support so you can go about your day (at least for installing the product).
First of all if you are having issues installing Update Manager or downloading and installing the plug-in that goes into vCenter Server, you will want to check out the following Resolution Path articles. These are the most common issues people run into when installing and setting up the product:
There are other factors that can cause issues downloading the patches that are needed by Update Manager, your ESX/ESXi hosts, and the Virtual Machines themselves. See this Respath article for more information on troubleshooting those issues:
Finally, there are several things that need to be checked and certain configurations verified if you are having troubles staging, scanning, or upgrading an ESX/ESXi host. This can be the most common scenario that you will run into when using Update Manager. Firewalls and network configurations are usual suspects in issues like this. For help with troubleshooting these problems see the following articles: