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Monthly Archives: January 2011

Uploading diagnostic information for VMware Fusion or Mac users

This video goes through the steps of uploading diagnostic information for VMware Fusion (or users on a Mac system) to the VMware FTP site. The information you upload is used to assist in troubleshooting issues you’ve encountered while using a VMware product.

For more information refer to the full Knowledgebase article: Uploading diagnostic information to VMware (1008525).


Note: Uploading diagnostic information is the same as uploading log files

How to install and configure VMware View Transfer Server

Here’s another new VMware View video. In this video you will see how to install and configure the VMware View 4.5 Transfer Server. VMware View Transfer Server downloads system-image files, synchronizes data between local desktops and the corresponding remote desktops in the datacenter, and transfers data when users check in and check out local desktops.

For more information, refer to the full Knowledgebase article: Installing and configuring VMware View Transfer Server (1031682)

How to configure iSCSI Port Binding on vSphere 4

Our second video for today discusses and demonstrates how to configure iSCSI Port Binding within a vSphere 4 environment.  As well as going through the configuration steps, this video also shows you how you can validate that your ISCSI Port Binding is setup and working correctly. Yummy goodness!

SUSE Linux Enterprise for VMware – How is it Supported?

Today we have a guest post from Support Engineer Mark Quinn, who works on the SUSE Linux Enterprise Server for VMware team in our Burlington office in Canada. Mark has pioneered our expansion into SUSE support, adding a Certified Linux Administrator, Certified Linux Professional, Certified Linux Engineer, Data Center Technical Specialist, and Data Center Advanced Technical Specialist to his long list of accreditations.

Mark wanted to bring some key information to our attention, so without further ado-

The SUSE Linux Enterprise for VMware technical support team has been live since September 2010.  In preparation to provide the best support, the team has obtained Novell Certified Linux Professional certifications and even some Certified Linux Engineer certifications.

First things first, the landing page for SUSE Linux Enterprise for VMware can be found at: http://www.vmware.com/products/sles-for-vmware/index.html.

There you can:

There are different tabs across this page with getting started and FAQ information. Get to know this page if you’re using this product.

What may not be clear to some is how many times can I use my activation codes for SUSE Linux Enterprise for VMware? This is by far and away our number one question right now.

The answer to this is, as many times as you wish!  More information on our Terms and Conditions are listed at: http://www.vmware.com/products/sles-for-vmware/get.html#c207168.

To obtain a activation code you will have had to have obtained one of the products listed at http://www.vmware.com/landing_pages/sles-for-vmware/eligible-products.html on or after June 9th 2010.

Getting this activation code does not grant you technical support for SUSE Linux Enterprise for VMware. Support is not included and must be purchased separately.

Licensing VMware View 4.5

Today we have a video outlining the different editions of VMware View 4.5 which are currently available. The video also provides a brief demonstration of how to license the vSphere and VMware View components.

For more information refer to the full Knowledgebase article: Licensing VMware View 4.x (1022181).


How to setup a Wrapper and Controls trace in VMware Service Manager

Here we have a short, sweet and straight-to-the-point video concerning VMware Service Manager. This video provides a brief demonstration of how to setup a Wrapper and Controls trace within VMware Service Manager.

The Wrapper and Controls of the VMware Service Manager application are the active x controls which reside on the client machine connecting to the application remotely. This type of trace is required when there is an issue which is reproducible with an end users system performing abnormal functions which are not explained by first troubleshooting system queries and stored procedures.


Knowledgebase gets a new Auto-Suggest Feature

Over the weekend we rolled out a new change to the VMware Knowledgebase that incorporates auto-suggest, right in the search box.

This feature suggests relevant search terms and content titles to users as they type in words in the search field. The terms entered will be highlighted in the suggestions. Suggestions are then easily selectable using your mouse or keyboard and your chosen suggestion is then used a search input.

We have had many customers asking us for this functionality, so we're please to make this announcement.

How do you like it?


Mind Map for VMware Update Manager Resolution Paths

We had a good response from our first Resolution Path Mind Map that we did for Fusion users so continuing with that effort we present to you the Resolution Path Mind Map for VMware Update Manager.

This Mind Map (these look great printed out LARGE by the way) will help resolve the vast majority of issues that you may encounter with VMware Update Manager.

Download the Update Manager Resolution Path here


Knowledge Base Articles in Japanese

You may have seen our recent post about our Spanish translated Knowledgebase articles. Today, we want to announce our initial bunch of Japanese articles. We've chosen our top used articles, as presumably the same support issues also occur in Japan.

If you'd like see see more of our content translated, tell us in the comment space below.



English Title English KB >> Japanese KB Japanese Title
Unpresenting a LUN containing a datastore from ESX 4.x and ESXi 4.x 1015084   1033028 ESX 4.x および ESXi 4.x に対する、データストアが格納された LUN の非提示
USB support for ESX/ESXi 4.1 1022290   1033087 ESX/ESXi 4.1のUSBサポート
Identifying issues with and setting up name resolution on ESX Server 1003735   1033033 ESX Server の名前解決に関する問題の特定と設定
Backing-up and restoring vCenter Server 4.x 1023985   1033142 vCenter Server 4.x のバックアップとリストア
Recovering a lost partition table on a VMFS volume 1002281   1033156 失われた VMFS ボリュームのパーティション テーブルの復元
Virtual machines stop responding when any LUN on the host is in an all-paths-down condition (APD) 1016626   1033174 ホストのいずれかの LUN が all-paths-down 状態 (APD) になった場合、仮想マシンが応答を停止する
Understanding virtual machine snapshots in VMware ESX 1015180   1033239 VMware ESX の仮想マシンのスナップショットについて
Interpreting an ESX host purple diagnostic screen 1004250   1033242 ESX ホストのパープルスクリーンの解析
Masking a LUN from ESX and ESXi 4.x using the MASK_PATH plug-in 1009449   1033244 MASK_PATH プラグインを使用した ESX および ESXi 4.x からの LUN のマスキング
Best practices for using and troubleshooting VMware Converter 1004588   1033253 VMware Converter の使用とトラブルシューティングに関するベスト プラクティス
Virtual machine does not power on because locked files 10051   1033280 ファイルがロックされているために仮想マシンがパワーオンされない
Analyzing SCSI Reservation conflicts on VMware Infrastructure 3.x and vSphere 4.x 1005009   1033285 VMware Infrastructure 3.x および vSphere 4.x での SCSI 予約競合の分析



Setting up Update Manager

Today we have a guest post from Bryan Hornstein, who works in our Broomfield, CO. office. Bryan is a Technical Support Engineer currently in a rotational role to create content for the Knowledge Base. Another in our Resolution Paths series, here are two Resolution Path Knowledgebase articles that will help you sort out some common issues getting VMware Update Manager installed.

VMware Update Manager is a great product, and it allows us to do so many things that would normally take hours to do manually. With a simple point and click Update Manager can do several tasks at once, freeing us System Administrators to do other tasks that our companies need.

With that being said Update Manager can be very daunting to setup at first if you are not familiar with the product. Once Update Manager is setup there can be other issues that can cause it to fail if certain configurations have not been setup correctly, or verified.

That is why we have written the following articles for the most common scenarios System Administrators run into. This will be a one stop shop for solving all your Update Manager woes and hopefully preventing you from having to call VMware Technical Support so you can go about your day (at least for installing the product).

First of all if you are having issues installing Update Manager or downloading and installing the plug-in that goes into vCenter Server, you will want to check out the following Resolution Path articles. These are the most common issues people run into when installing and setting up the product:

There are other factors that can cause issues downloading the patches that are needed by Update Manager, your ESX/ESXi hosts, and the Virtual Machines themselves.  See this Respath article for more information on troubleshooting those issues:

Finally, there are several things that need to be checked and certain configurations verified if you are having troubles staging, scanning, or upgrading an ESX/ESXi host. This can be the most common scenario that you will run into when using Update Manager. Firewalls and network configurations are usual suspects in issues like this. For help with troubleshooting these problems see the following articles:

Thanks, and I hope you find these articles useful to helping you getting your job done quickly and easy.