Home > Blogs > VMware Support Insider > Monthly Archives: January 2010

Monthly Archives: January 2010

Best Practices for using VMware Converter

Our latest video provides an overview of the best practices for converting a machine using VMware Converter. This video is based on VMware knowledge base article 1004588. We walk through the steps of converting a running physical computer into a virtual machine. The video also provides tips along the way to consider when virtualizing your computer.

Best Practices for using VMware Converter

For more information and context, continue reading the KB article: Best practices for using and troubleshooting VMware Converter.

A little self promotion

Here’s a short video we threw together promoting our presence in social networks.

Join us on Twitter!

Do join us on Twitter and on our various blogs!

@vmwarekb Get real-time notification of new KB articles
@vmwarecares Customer care outreach at its finest
/kbtv/ KBTV – watch videos from the Knowledgebase
/kb/ Announcements from the Knowledgebase team
/kbdigest/ Weekly digest of new KB articles

How to install Windows in a newly created VMware Fusion virtual machine

This video provides steps for installing Windows in Fusion on your Mac, and you’re installing from the CD/DVD drive. You may have seen one of the following symptoms:

  • You cannot install Windows on a newly created virtual machine.
  • You see a message about a network boot when the virtual machine starts.
  • A newly created virtual machine does not recognize Windows installation media when booting.
  • Fusion displays a dialog box that reads: No bootable device was detected.

Some late-2009 Mac models shipped with a special build of Mac OSX that may prevent Fusion from properly communicating with the Mac’s optical drive. Check out this video if this is you.

How to install Windows in a newly created VMware Fusion virtual machine

For more information and context, continue reading the KB article: Cannot install Windows on a newly created virtual machine.

How to decode machine check exceptions (MCE) in VMware products

Does the acronym PSOD send chills down your spine? Here’s a video which provides some understanding as to what a purple diagnostics screen (PSOD) means, and what it can tell you.

  • What is a Machine-Check Exception (MCE)?
  • Understanding the machine-check architecture
  • Decoding the machine-check exception
  • Other considerations

 How to decode machine check exceptions (MCE) in VMware products 

For more information and context, continue reading the KB article: Decoding Machine Check Exception (MCE) output after a purple screen error.

NIC teaming in ESX Server

A new video today for those of you interested in how to do NIC teaming in ESX. A NIC team can share the load of traffic between physical and virtual networks among some or all of your VMs, as well as provide failover in the event of a hardware failure or a network outage.

While this video uses vSphere, the steps also apply to your VMware Infrastructure 3.5 environments.

image

For more information and context, continue reading the KB article: NIC teaming in ESX Server.

The VMware Knowledegebase in 2010

A new year is upon us and as many of us do, it is perhaps a good time to reflect on some of the changes we’ve seen around here. The Knowledgebase saw a number of usability improvements over the year.  Here are a few:

  • Fresh new look.
  • Alerts, which provide up-to-date information about important issues.
  • Answer Wizards, which walk you through common problems and suggest articles that may be helpful.
  • Expanded Actions box. The Actions box, located to the right of article content, provides an article’s ID, last published date, and applicable products and versions. You can now also:
    • Bookmark an article
    • Copy the URL
    • Email the article
    • Print the Article
  • Star Rating System was improved.
  • Feedback box has been improved. These two feedback mechanisms help us improve our content by allowing you a say.

We have more improvements planned for 2010 that we’re excited about.  Keep an eye on this space for news.

How to upload support logs and files for VMware Support to the VMware FTP server

This video provides steps for uploading diagnostic information like log bundles, or any other information a VMware Support Engineer requests to our FTP server. You might get this request from our TSEs (Tech Support Engineer), and the information is often critical in troubleshooting issues you’ve encountered while using VMware products.

How to upload support logs to VMware

Continue reading the KB article: Uploading diagnostic information to VMware for the video and full text.

Top Ten KB Articles for 2009

Happy New Year everyone!!

To give you some idea of what our most popular content was in 2009 we have compiled a year end top 10 list. Looks like best practice and how-to articles are used the most. We notice things like this, and are working on many more of the same sort of thing now that we’re in a new year.

KB # Title
1003303 VMware Partner Activation Codes (PAC) Explained
1009039 Upgrading to ESX 4.0 and vCenter 4.0 Best Practices
1004588 Best Practices for using and Troubleshooting VMware Converter
1003212 Enhanced VMotion Compatibility (EVC) Processor Support
1003490 Restarting the Management Agents on an ESX or ESXi Server
1007849 Consolidating Snapshots
1003889 Upgrading to ESX 3.5 and VirtualCenter 2.5 Best Practices
1003501 Increasing the Amount of RAM assigned to the ESX Server Service Console
1001596 Troubleshooting VMware High Availability (HA)
1005466 Downloading and Installing VMware Fusion

How to install Windows XP as a guest operating system in VMware products

Our first video KB to kick off the new year provides steps for installing Windows XP as a guest operating system in VMware products.

The video was created using VMware Workstation, but the basic steps apply to VMware ESX, VMware Fusion, VMware ACE, and VMware Player as well.

How to install Windows XP as a guest operating system in VMware products

When installing Windows XP as your guest operating system in your virtual machine, you may receive the error: "Setup did not find any hard disk drives installed in your computer." This is because a compatible disk controller driver is not shipped with Windows XP.

Continue on to read KB article: Windows XP setup cannot find any hard disk drives during installation for the video and full text.

Top 20 articles for December 2009

Upgrading to ESX 4.0 and vCenter 4.0 best practices (1009039)
Restarting the Management agents on an ESX or ESXi Server (1003490)
Decoding Machine Check Exception (MCE) output after a purple screen error (1005184)
Downloading and Installing VMware Fusion (1005466)
Uninstalling, reinstalling, and upgrading VMware Fusion (1014529)
Updating ESX 4.0 to ESX 4.0 Update 1 (1016209)
Best practices for upgrading to VMware View 4.0 (1015858)
Enhanced VMotion Compatibility (EVC) processor support (1003212)
Due to a possible dead lock on rpmdb, upgrading ESX 4.0 to 4.0 Update 1 can fail or time out and leave the host in an unusable state (1016070)
Powering off an unresponsive virtual machine on an ESX host (1004340)
Upgrading to vCenter Server 4.0 fails with the error: Setup cannot create vCenter Server Directory Services (1015887)
Recreating a missing virtual disk (VMDK) header/descriptor file (1002511)
vCenter agent service does not install or upgrade on ESXi 4.0 hosts (1016262)
VMware Data Recovery 1.0 and Essentials Plus licensing (1012295)
Pegasus (cimserver) memory leaks reported in ESX 3.5 Update 2 and later (1009607)
FAQ: Supported/Unsupported Devices and Configurations (1184)
Virtual machine does not power on because of missing or locked files (10051)
Consolidating snapshots (1007849)
VMware ESX and ESXi 4.0 Comparison (1015000)
Purging old data from the database used by vCenter Server (1000125)