VMware Knowledge Base Blog

As part of an ongoing effort to improve our understanding of and our external content around timekeeping and virtualization, a new series of articles have been developed. Knowledge base article 1420 has been retired as part of this initiative.

The new timekeeping articles are:

Knowledge Base Alerts are something you may have noticed on the main page of the Knowledge base. They look like this:

What are Alerts and why should you care?

Alerts are Knowledge Base articles like any other except:

• They may have particular importance to you
• They may have far reaching implications for you
• They may contain time-sensitive information

There you go. Now you know to keep a keen eye out for our Knowledge base alerts.

Something you may have noticed during your latest visit to the VMware Knowledge Base is a new rating system (see red arrow in screencap).

The Knowledge base Team wants to know your opinion of its articles in the knowledge base. Five stars is a good rating, and one star is poor. VMware considers a 4 or 5 rating as indicating the article is a success.  Anything 3 or below is considered an article that requires work/improvements.

There’s also a Provide Feedback link. This opens a new window giving you the opportunity to provide us even more feedback on the knowledge base article. See example:

If you haven’t rated an article yet, please do!

We recently performed an upgrade to both the hardware and software that powers the Knowledge Base here at VMware including new, more robust hardware located in a new datacenter, and a software upgrade.

You might notice these changes in the way things work:

• Streamlined the Main Page.
• A section called Top Issues replaces what was previously What’s Popular. It provides the same functionality, displaying articles that have been linked the most within the past 30 days.
• A new selection box that allows you to search based on Document Type, KB Article, Communities, or Product Documentation.

Watch for more enhancements soon…

Welcome to the VMware Knowledge Base Blog!

We are the VMware Knowledge Base Program Team.  You would know us as the producers and maintainers of the VMware Knowledge Base at http://kb.vmware.com our self-service body of technical content. But there's a lot more that goes on behind the scenes.

The purpose of this blog is to bring you, our customer, closer to us and engage in a way that helps us all. We are keenly interested in your opinion and take great pride in our ability to act quickly.  Over the last year we have focused a great deal of time and energy into making VMware’s Knowledge Base accurate and up-to-date and plan to continue that effort.

One final note: Remember we are discussing the Knowledge Base as a whole so please do not post specific technical questions about VMware products.  That's what the Communities Forums are for.

Subscribe to our blog's feed using the link in the right-hand column.  See you soon!