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Category Archives: ThinApp Troubleshooting

Making Windows XP only apps run on Windows 7

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Just to clarify.. ThinApp will not magically make an application run on Windows 7 if it is not supported on Windows 7. That said, we do offer some help with ThinApp. Great examples are Internet Explorer 6, Adobe Reader 5 and Lotus Notes 6.5.6. All not running natively on Win7 but does so with the help of ThinApp. It may be tricky to find the solution and there are no guaranties. The work around is often to include older Windows XP dlls into the package and that might make the application run on Win7.

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What’s keeping my Sandbox locked?

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Best practices packaging with ThinApp includes verifying nothing is being left running, locking the Sandbox, when the end-user shuts down the application. A simple method to verify nothing is running in the background is to try to delete the package’s Sandbox. If it is locked and you cannot delete it, something is still running.

To find out what it is I always use Sysinternals Process Explorer. This video will show you how to use Process Monitor to find out what is keeping the Sandbox opened.

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