I almost overlooked the news blurb regarding Emancipation Day, until I saw the word “taxes” in the title and did a double take. Emancipation Day is being celebrated on Friday, pushing the official tax-filing deadline to April 18. Effectively, this gives us three extra days to file our taxes this year. And if you’re like me, you’re probably letting out a whoop of delight as we gain some extra time to file our taxes this year.
According to Jackson Hewitt, over 60% of all Americans use a paid tax preparation service to file their taxes. That’s a great opportunity for providers such as H&R Block, the world’s largest tax service provider, whose headcount jumps exponentially every year between December 1 and April 15.
Due to the seasonal nature of the tax business, H&R Block scales from several thousand tax professionals to more than 100,000 mostly temporary associates every tax-filing season. The influx of temporary workers puts an enormous strain on the company’s business processes, including the deployment of streamlined and reliable technology infrastructure to cater to a seasonal spike in capacity. By deploying virtual desktops (VDI) with thin clients as endpoints, H&R block was able to scale and simultaneously realize significant capital savings. Continue reading