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Support for Leap Seconds, KBTV Webinars, Top KB Articles, and more from Global Support Services

In Case You Missed It!

Each month, we share the top VMware Global Support Services (GSS) news, alerts, and announcements from our sister blog, VMware Support Insider. Read on to find out what you might have missed.

ALERT: Support for Leap Seconds in VMware Products
Are you wondering if the recently added leap second will have any impact on VMware products? Be sure to review the Support for Leap Seconds in VMware Products Knowledge Base (KB) article to learn about known issues and the recommended solutions for VMware products.

KBTV Webinars:
The latest installments of the KBTV webinar series are now available:

Top 20 Articles for May 2015
Check out the latest list of top issues that your peers are facing and the resolution for each. And if you’re a VMware Horizon View user, there’s a specific list just for you: Top 30 Horizon with View KB articles         

Follow VMware GSS
Stay up to date on all things support by following these social media channels:

Share your Story at VMworld 2015

By now, I hope you've seen at least a few of our terrific VMware Cert Pros stories where certification holders from around the world share how certification has helped their career and give advice for anyone looking at VMware certification.

This year at VMworld 2015 US in San Francisco, we're giving you the opportunity to join this group by sharing your VMware Certification story. Anyone who wants to share their story -- regardless of how long you've been certified, how many certifications you hold, or what level you hold -- is encouraged to sign up. We'd also love to speak with managers or team leaders to hear their perspective on what certified employees bring to an organization. 

It'll take about 15 minutes of your time to film and we'll provide you with the questions in advance so you can prepare. We're currently scheduling appointments for Sunday, August 30 but other days may be available. If you're interested, please reply below (make sure you sign in with an email we can contact you at) or DM us on Twitter.

We look forward to seeing you at VMworld!


Haven't seen the Cert Pros videos? Check them out here

New Videos Added to the VMware Learning Zone

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The VMware Learning Zone is a our subscription-based service that gives you a full year of unlimited, 24/7 access to VMware video-based training. Top VMware experts and instructors discuss solutions, provide tips and give advice on a variety of topics which is expanding constantly. This month's new additions are:

  • vRealize Operations Custom Dashboards: Customizing Widget InteractionIn this video, Ellis Paul takes you through a practical hands-on demonstration of custom dashboards in vRealize Operations Manager 6, with a specific focus on widgets and how to use and customize widget interactions.
  • vRealize Orchestrator Advance Techniques Part 1: Workflow Elements You May Not Have Used BeforeIn this first segment of a 5-part series on vRealize Orchestrator advance techniques, Joerg Lew shares helpful insights and techniques that you can use directly out of the box in vRealize Orchestrator to build reliable and maintainable workflows.
  • vRealize Orchestrator Advance Techniques Part 2: Configuration and Resource ElementsIn this second segment of a 5-part series on vRealize Orchestrator advance techniques, Joerg Lew provides hands-on demonstrations on how you can make your workflows more portable between multiple environments, such as development to production, multiple customers, and with your peers.
  • vRealize Orchestrator Advance Techniques Part 3: Exceptions and Error Handling - In this third segment of a 5-part series on vRealize Orchestrator advance techniques, Joerg Lew shares how to bulletproof your workflows with a theoretical focus on exceptions and error handling in general, guidance on helpful techniques, hands-on demonstration in vRealize Orchestrator, best practices, and practical real-world use cases.
  • vRealize Operations: Overview of Alerting SystemIn this video, Ellis Paul takes an advanced look at practically using and configuring the alerting system in vRealize Operations Manager, including taking advantage of the new functionality introduced in v6.
  • vSphere 6: vMotion Enhancements (Part 2: Demo)In this video, Andy Cary takes you through how to set up vMotion in a vSphere 6.0 environment and how to configure vMotion to use its own TCP/IP Protocol stack. He’ll also show you how you can vMotion a VM from one data center to another.
  • vSphere 6: Content Library (Part 1: Presentation) - In this video, Andy Cary explains the purpose of the new feature known as Content Library which shipped with vSphere 6. The Content Library is a repository for storing VM Templates, ISO Files, and scripts which can be replicated between vCenter instances. He also shows you how to setup a Content Library, and you’ll learn which mechanisms are used to replicate Content Libraries.

For a limited time, VMware Learning Zone is available for half price.  Subscribe today!

VMware ViewPoint Webinar Registration Open: A Technical Overview of Virtual Volumes

Interested in learning about how Virtual Volumes is revolutionizing the storage industry? Join us for the next installment of the ViewPoint Webinar Series, A Technical Overview of Virtual Volumes, on Wednesday, July 15, 2015 at 8:00 a.m. PT / 11:00 a.m. ET.

During this webinar, Joe Cooper, VMware Technical Instructor will explain how Virtual Volumes:

  • Simplifies Storage Operations
  • Simplifies Delivery of Service Levels
  • Improves Resource Utilization
  • Enables application-centric storage automation.
  • Allows the requirements of your application to control demands for storage resources.

Webinar Details
A Technical Overview of Virtual Volumes
Wednesday, July 15, 2015
8:00 a.m. PT / 11:00 a.m. ET

Featured Speaker
Joe Cooper
Technical Instructor at VMware
Register today

The free ViewPoint Webinar Series connects you with VMware experts and is a great addition to your VMware training. You’ll have the opportunity to learn from VMware Certified Instructors and find out how VMware training can extend your expertise.

vSphere 6 Troubleshooting Questions Answered

tumblr_mnh2m1hnS81st5lhmo1_1280The ViewPoint Webinar Series connects you directly with VMware’s own expert training team of VMware Certified Instructors (VCIs), making it easier to take full advantage of VMware products, from data center virtualization and hybrid cloud to software-defined data center.

Our most recent webinar on Troubleshooting Strategies for vSphere 6 is now available as a recording you can play back whenever you like. The conversation afterwards generated several questions, including these:


VMDK files are not visible when adding using an existing disk, what could be the issue?
That depends! Sometimes this can occur with snapshot files (if present), but typically you should be able to see the disk files. It is possible that the descriptor file that provides data regarding the binary "-flat" file, is either missing or incorrect. This might require a call to VMware Support, but you can also look for descriptor information in our Knowledge Base.

I have been excited to know, what are the new features in SSO and its working in 6.0 and its difference from 5.5?
There have been some changes in vSphere 6.0 in relation to Single Sign On and how it deploys and upgrades, you may find this article helpful.

Can we know what are all the major differences in ESXi 6 and what are the new features in HA ?
You'll find the best listing here.

Will I not be able to access the ESXi 6.0 host installed on workstation via web client?
Only with a vCenter Server installed, there is no direct web access yet implemented.

What are the benefits of using NFS 4.1?
There are a multitude of benefits, but primarily the ability to multipath to NFS. A full set of benefits is dependent on the array providing the NFS, however the ability to multipath helps things like failover time and availability.

In our environment, we have a challenge in snapshot consolidation and we have to perform the storage migration and delete those files manually. Is there any change in 6.0?
Most snapshots should consolidate without a concern, if you are encountering ongoing snapshot consolidation concerns I would encourage a contact to our VMware Support organization. While we are always working to improve our VDDK API set for snapshot integration from external software (like backup appliances), I am not aware of specific improvements in this area.

What about the VM features like snapshot, fault tolerance, and other stuff like how much memory for single VM can support? Where can I get this information?
Here is a comprehensive whitepaper on the changes in vSphere 6.

What are the new features available in vMotion in vSphere 6?
There are quite a few new features for vMotion in vSphere 6, many are explained here.

Can't you take off vMotion flag from vmkernel(s) instead of using advanced Migrate.Enabled setting?
You can, yes. This would also be a way to refresh the settings

What is the Migrate Enabled all about?
This setting essentially allows vMotion to be enabled, or disabled. Cycling this setting can refresh vMotion capabilities.

We have one esxi host 5.1 which has 7 VMs. After a few days VMs on that hosts becomes very slow to the point that some of the VMs start giving error non responsive. CPU on host 50% only. Can you please suggest any troubleshooting steps?
This sounds like a storage concern. I would ask that we look for errors in /var/log/vmkernel.log. In that log you may find errors for reads and writes that are failing. The errors in this log can be investigated in the Knowledge Base or pursued with our technical support teams if available to you.

AirWatch Training Class added to VMworld 2015 US Schedule

airwatchThe schedule of training courses available the week before VMworld has expanded.

The new course is an exclusive, partner-only offering of an AirWatch Boot Camp for a discounted price of just $2,500. This course comprises the three AirWatch technical training modules and prepares you to take the three associated exams required for earning the Mobility Competency. The modules include VTSP Mobility, VMware AirWatch: Cloud Deployment and VMware AirWatch: On-Premise Deployment. You’ll gain the technical knowledge necessary to address mobility challenges across a variety of verticals. Learn how to effectively plan, lead, and execute next generation mobility projects using AirWatch tools. Master innovative techniques for large scale, advanced mobile deployments.

Gain the skills you need to become a recognized leader in deploying the AirWatch mobility management solution at this unique offering. Class size is very limited in this offering which is expected to be quite popular, so register early to secure your seat.

This course is in addition to the other classes scheduled for San Francisco before VMworld 2015 US:

  • VMware vSphere: Install, Configure, Manage [V6]
  • VMware NSX: Install, Configure, Manage [V6.0]
  • VMware vRealize Automation: Install, Configure, Manage [V6.2]
  • VMware vRealize Operations Manager: Install, Configure, Manage [V6.0]

Learn more about these classes and the other training discounts available for VMworld attendees. 

Congratulations to our 10 New VCDXs - Now there are 200+

VCDX merchVMware Certified Design Expert (VCDX) is the highest level of certification offered by VMware. VCDXs are part of an elite group of architects leading virtualization solution design and implementation around the world, and last week we welcomed ten new ones:

  • Kevin Barrass, VCDX-NV #191
  • Larus Hjartarson, VCDX5-DCV #192
  • Jason Scheponik, VCDX5-DCV #193
  • Matthew Kozloski, VCDX5-DCV #194
  • Eric Shanks, VCDX5-DCV #195
  • Jens Hennig, VCDX-DT #196
  • Simon Hamilton-Wilkes, VCDX-Cloud #197
  • Tim Carr, VCDX5-DCV #198
  • Timo Sugliani, VCDX-Cloud #199
  • David Pasek, VCDX5-DCV, #200

You can learn more about them and the other VCDXs around the world at the VCDX Directory. This is the authoritative list of all VCDXs, and it's searchable by specialty and location, so the next time you're looking for a VCDX to help with a project you know where to go.

If you want to join this elite group, you'll find the certification requirements at:

How to Get Your Discount if You Met the Original Recertification Deadline

UPDATED June 19, 2015:

Since the VCP6-DCV exam will not be available for test appointments until August 30, we have extended the time you have to redeem your discount until October 31, 2015. Please follow the instructions below to claim your discount.


Hi, For those of you who met the original deadlines for Recertification (recertified between March 10, 2014 and March 10, 2015) you are eligible for a 65% discount on one of the VMware Certified Professional (VCP) migration exams (listed below). This post contains the details that eligible candidates should use to get the 65% discount and the details and parameters around using it.

1. Candidates who met the original Recertification requirement by upgrading their credential to VCP5:

After you complete the authorization process you should: Register at Pearson Vue using this Promo Code: RECERT65

2. Candidates who met the original Recertification requirement by upgrading their credential by up-leveling to VCAP or VCIX:

You will be contacted directly through email by our customer service team with a discount voucher. This should be sent out around April 15, 2015. If you are not notified, please contact us.

Details and Parameters:

  • Only candidates who met the Recertification requirement qualify for the 65% discount (Recertified between March 10, 2014 and March 10, 2015).
  • This VCP6 Recertification 65% discount may be applied for exam appointments before August 31, 2015.
  • Candidates may use the 65% discount towards the Beta or Production versions of the exam.
  • You can only use the discount once: one exam for one exam appointment. If you miss your appointment you will forfeit your discount.
  • The discount is only eligible for the following exams:
    • Exam 2V0-621: VMware Certified Professional 6 - Data Center Virtualization Exam – Beta Registration Available Now
    • Exam 2V0-631: VMware Certified Professional 6 - Cloud Management & Automation – Beta Registration Available Now
    • Exam 2V0-651: VMware Certified Professional 6 - Desktop & Mobility – Beta Registration Available Now
    • Exam 2V0-641: VMware Certified Professional 6 - Network Virtualization –Beta Registration Available Now
    • Exam 2V0-621D: VMware Certified Professional 6 - Data Center Virtualization Delta Exam – Beta Registration Available Now
  • This discount may not be applied or combined with any other discounts.
  • All other program policies, rules and agreements apply.

Thank you and good luck on your exam!

Paul Sorensen

 

BC/DR isn't Just for Large Enterprise, EVO:RAIL for SMBs, and more posts you may have missed

In Case You Missed It!

There are unique challenges when it comes to implementing enterprise IT at a small or mid-size business (SMB) — that’s why we’ve pulled together posts from around the VMware blogosphere that might be useful to you: get tips and how-tos on VMware solutions, along with additional resources from an SMB perspective.

No, Disaster Recovery isn’t Only for Large Enterprises and 8 Other Myths

Don’t be fooled by the rumors around disaster recovery. Discover the truth in this blog post about our whitepaper,  “8 Myths on Cloud-Based Disaster Recovery...Busted!”

How Do You Expand Your Virtual Infrastructure?

With vCloud Air, SMBs have the ability to expand their virtual infrastructures that is reliable, secure and cost-effective. Take a look at several reasons why SMBs aren’t fully virtualized yet, and get next steps on how to expand your infrastructure.

vSphere Replication and Bandwidth Requirements 

Are you concerned with how much bandwidth you’ll need for VMware vSphere Replication? Find out how to calculate the necessary variables to determine the optimal bandwidth for your replication.

Four Ways Implementing a BC/DR Solution Can Help Your Small/Midsized Business – Part 4: Virtual Machine Migration 

The last installment of the four-part blog series explores four ways implementing a Business Continuity and Disaster Recovery (BC/DR) plan will improve your SMB.

EVO:RAIL 101 for SMBs

Check out the capabilities of EVO when applied to SMBs. You might be surprised by the solutions it offers.

Try Out our On Demand Courses for Free

sneak_peek_genericSo, you've seen the testimonials but still haven't tried our On Demand training yet? Well, here's your chance to try it out for FREE. 

The On Demand Sneak Peeks give you access to the course introduction and selections from the course content, as well as videos showing some of the lab exercises that are part of the course.

On Demand courses fully meet certification requirements and are an excellent way to learn at your own pace. Take a sneak peek today or see all the courses available in the On Demand format.