Pierre Moncassin

Pierre Moncassin is a Cloud Operations Architect with 16+ years of experience in IT Service Management consulting, including Cost Modeling for IT Operations and Organizational Change Management. Pierre currently contributes significantly to developing VMware Cloud Ops service components. At ATOS, he produced service designs and plans to transform an in-house IT operation into a global, multi-supplier architecture, leveraging ‘on-demand’ IT cost models. He also previously established service definitions and cost metrics across delivery groups (including virtualization) for a key IT governance and Service Improvement Initiative at Capita IT Services.

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  2. Pingback: VMware Cloud Ops Blog: 5 Key Steps to Optimizing Service Quality for Cloud-Based Services | System Knowledge Base

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