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VMware #CloudOps Friday Reading Topic – Service Definition Process

Increasingly, we see the service definition process as a key dependency in the success of a hybrid cloud or SDDC strategy. Standardization of service offerings (and thus configurations, as well as management and maintenance processes) is key to simultaneously achieving agility and efficiency benefits.

Here are some interesting Friday reads related to standardization and the service definition process.

Putting The Service Back In “as-a-Service” by CloudTweaks
Pete Chadwick offers advice on how to uilize a service-oriented approach to ensure the business can easily access and rapidly deploy what it needs.

Preventing Epidemics in Cloud Architectures by Gordon Haff
Gordon digs into a recent presentation by Netflix’s ubiquitous Adrian Cockroft. Understand the tension between the benefits of standardized services, and the inherent weakness of a homogenous environment.

ITSM Goodness: How To Up Your IT Service Management Game In 7 Steps by Barclay Rae
To achieve ITSMGoodness – start by listening to customers, and structure services based on business outcomes. Services trump SLAs.  Good perspective from visionary Barclay Rae!

Service Initiation: Understanding the People and Process Behind the Portal by David Crane and Kurt Milne
In VMware’s CloudOps operating model, Service Definition is one part of the multi-part service initiation process.  Listen to this webcast to understand how these four processes fit together.

Follow us on Twitter at @VMwareCloudOps for future updates, and join the conversation using the #CloudOps and #SDDC hashtags.

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About Kurt Milne

Kurt Milne is the Director of Product Marketing at VMware with more than 20 years of experience in various executive management, engineering, and analyst positions at leading tech companies, including Hewlett-Packard, BMC Software and several startups. In 2011, he released a book called “Visible Ops Private Cloud: from virtualization to private cloud in 4 practical steps”. Formerly the Managing Director of the IT Process Institute, he was the primary investigator and author of 6 major research studies on private cloud, virtualization, IT controls, change configuration and release, strategic alignment and IT governance.