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VMworld 2015 – Day 4 Recap

Wednesday Sept 2

dc2105-150x150By Andy Troup

Kevin Lees, our principal architect in our Operations Transformation Services practice, spoke today about Best Practice Approaches to Transformation with the Software Defined Data Center. Kevin speaks from experience, spending most of his time with customers on-site with transformation projects. Kevin has seen firsthand what works and what certainly doesn’t. Recommendations he shared this morning included:

  • Start with a formal service definition process—include all stakeholders (LoB, Ops, Infrastructure, Dev, Finance)
  • Include Security and Compliance right off the bat
  • A 360 degree service definition exercise drives technology decisions, not the other way around
  • Look at the new roles that will be needed: e.g. Business Relationship Manager, Service Owner
  • Create a Service Marketing Plan for key stakeholders in the organization
  • Assume change will be constant—adopt an agile planning methods (e.g. 2 week sprints); release features on a regular basis rather than waiting for final project completion
  • Take an iterative approach rather than a sequential approach. Start simple, gradually expand (this applies to the process side as well as the service offering side.)
  • Merge workstreams: technical workstream, operations transformation workstream, cloud service management
  • Break down silo’s (Kevin has some really good advice here arming and rewarding champions or change agents in the functional groups to help this happen. Exec sponsorship is also critical.)

You can find the session recording on the VMworld mobile app or vmworld.com to get the benefit of all of Kevin’s insights.

Last day of the conference is tomorrow! Here’s what to attend:

  • 10:30 AM
    OPT 5029 How to Use Service Definitions to VMware vRealize Business to Build Highly effective, Service-Based Cost Models
  • 10:30 AM
    OPT 4707 Integrating vRealize Automation with ITSM and Service Catalog
  • 12:00 PM
    OPT5709 Building a SDDC with CIT (customer presentation)
  • 1:30 PM
    OPT 5369 Proactive Monitoring of a Service: People, Process and Technology

Don’t forget to use the VMworld mobile app to easily locate these final day sessions.

And, thanks for sharing the week with us! Please do reply to this post with any observations about the subject of transformation of your own, either from your own experiences or as a result of any the Operations Transformation sessions you attended this week. Looking forward to hearing from you.


Andy Troup is a Cloud Operations Architect with over 25 years of IT experience. He specializes in Cloud Operations and Technology Consulting Service Development. Andy is also a vCAP DCA and VCP. Andy possesses a proven background in design, deployment and management of enterprise IT projects. Previously, Andy co-delivered the world’s first and subsequent vCloud Operational Assessments (Colt Telecomm & Norwegian Government Agency) to enable the early adoption of VMware’s vCloud implementation.

 

 

 

 

VMworld US – Day 3 Recap

Tuesday Sept 1

dc2105-150x150

By Andy Troup

It was another highly rewarding day in the Operations Transformation track at VMworld today. If you missed Ed Hoppitt speaking about DevOps Transformation, be sure to find the recording (With your conference pass you have access to recordings to any sessions you might have missed within 24 hours—find them on the VMworld mobile app or vmworld.com). Another highlight of the day was a customer group discussion on the subject of Organizational Change. Customers shared their challenges with siloed organizations, internal resistance to role changes, and more. Discussion points also included the need to find change agents or champions within IT to lead the charge to a service model, the need for executive sponsorship, and the importance of formally updating performance requirements or MBO’s.

“Can’t miss” real-world insights coming out tomorrow:

ITaaS at the Boeing Co., a Federal agency hybrid cloud case study, VMware IT on their internal cloud journey, and SDDC best practices from our operations transformation principal architect Kevin Lees, who spends a majority of his time on-site with customers helping shape their transformation journeys.

  • 8:00 AM
    OPT 5232 Cloud Native Apps, MicroServices and Twelve-Factor Apps: What Do They Mean for your SDDC/Cloud Ops?
  • 9:00 AM
    OPT 5069 Enterprise Hybrid Cloud—a Federal Case Study (DoE customer presentation)
  • 11:00 AM
    OPT 5361 Best Practice Approaches to Transformation with the SDDC
  • 12:30 PM
    OPT5509 Building an Enterprise Hybrid Cloud Strategy and Operating Model
  • 2:00 PM
    OPT5793 Organizational Change Management and SDDC: Why Getting Your People and Processes Aligned are the Key Ingredient in Ensuring Maximum Value to You
  • 2:30 PM
    OPT 5972 80k VM’s and Growing: VMware’s Internal Cloud Journey Told by the People on the Frontlines
  • 3:30 PM
    OPT 4684 Engineers in the Cloud: the New Model of Data Center Operations (customer presentation)
  • 4:00 PM
    OPT 6227 Developing a new IT: How the Boeing Company IT Dept. is Empowering its Customers through Internal Cloud and Services (customer presentation)

See the VMworld mobile app to easily locate these sessions, and be sure to follow us on Twitter @VMwareCloudOps for all of the latest information coming out of VMworld!


 

Andy Troup is a Cloud Operations Architect with over 25 years of IT experience. He specializes in Cloud Operations and Technology Consulting Service Development. Andy is also a vCAP DCA and VCP. Andy possesses a proven background in design, deployment and management of enterprise IT projects. Previously, Andy co-delivered the world’s first and subsequent vCloud Operational Assessments (Colt Telecomm & Norwegian Government Agency) to enable the early adoption of VMware’s vCloud implementation.

 

VMworld US – Day 2

Monday, August 31

From an Operations Transformation Services perspective, the first full day of VMworld was a cracker! (I’m British – that means very good!)


dc2105-150x150By Andy Troup

Our presenters had a number of insights to share (remember, with your VMworld conference pass you have access to recordings of any sessions you might have missed within 24 hours, found either on the VMworld mobile app or on vmworld.com). Dave Crane, one of our Operations Transformation Services solution architects, offered this advice in the Advanced Automation Use session this morning:

If you only take away one key point from this session, it should be about the importance of a reference framework“.

The reference framework is oriented around a specific capability (in the example presented in this session, the automated provisioning process). The reference framework document describes all of the steps in the capability, ensures business and IT alignment, and provides the baseline for your governance activities (leave a comment on this post if you have a specific question for Dave regarding this topic).

One of our customer presenters took us through their multi-year transformation journey story (people and process alignment featuring prominently, again!), and the critical role that the vRealize Operations tool plays in terms of visibility and management along that journey.

Tomorrow will be another really interesting day, with a variety of transformation topics. Of particular note, I’d like to call attention to the Organizational Change Group Discussion at 12:30 PM (OPT 4743) where a number of our solution architects with extensive on-site customer experience will share real-world organizational change insights, best practices and pitfalls in an interactive format.

Here’s the schedule for Tuesday, September 1:

  • 11:30 AM – OPT 4953:
    Operationalizing VMware NSX: Practical Strategies and Lessons from Real-World Implementations
  • 12:30 PM – OPT 4743:
    Organizational Change Group Discussion
  • 1:00 PM – OPT 4868:
    DevOps Transformation: Culture, Technology or Both?
  • 2:30 PM – OPT 4992:
    vRealize CodeStream: Is DevOps about Tools or Transformation?
  • 4:00 PM – OPT 5222:
    Keys to Successfully Marketing and Managing your vRealize Automation Service Catalog
  • 5:30 PM – OPT 5075:
    Six Steps to Establish Your IT Business Management Office (ITBMO) with vRealize Business

Visit the VMworld mobile app to locate these sessions, and be sure to follow us on Twitter to find more information and resources: @VMwareCloudOps.

See you at Moscone.


Andy Troup is a Cloud Operations Architect with over 25 years of IT experience. He specializes in Cloud Operations and Technology Consulting Service Development. Andy is also a vCAP DCA and VCP. Andy possesses a proven background in design, deployment and management of enterprise IT projects. Previously, Andy co-delivered the world’s first and subsequent vCloud Operational Assessments (Colt Telecomm & Norwegian Government Agency) to enable the early adoption of VMware’s vCloud implementation.


 

Welcome to VMworld 2015!

VMworld2015-banner

Sunday, August 30th

By Andy Troup

dc2105As one of the solution architects on the Operations Transformation Services team, it is my pleasure to share our breakout session schedule with you and make sure you can easily find transformation sessions of relevance and interest.

Why Operations Transformation, anyway? Our customers know that in order to optimize the business outcomes of VMware technologies, you will need to modernize your IT infrastructure, evolving from a traditional siloed IT model to one of a service-driven organization. And to do this, you must also align the people and processes that support the new IT model. With the help of VMware Operations Transformation Services, you can effectively adapt your organization, and automate and orchestrate processes to maximize the business agility and operational efficiency these technologies offer.

This week in San Francisco, we have 23 breakout sessions in our schedule, covering multiple dimensions of the operational transformation journey.

But let’s focus on Day One.

We have six sessions tomorrow, Monday, August 31, covering a great mix of topics, including several customer presenters and VMware IT sharing real-world transformation experiences.

  • 8:30 AM – OPT 4680:

    Advanced Automated Use Case: Using vRealize Operations and vRealize Automation to Seize Back the Approval Charter

  • 12:00 PM – OPT 6226:

    Kaiser Permanente: Metrics-driven Transformation – Using vRealize Operations as the Foundation for Operations Transformation (customer presentation)

  • 1:30 PM – OPT 5238:

    VMware IT DevOps Transformation: A VMware-On-VMware Showcase

  • 1:30 PM – OPT 5519:

    Nimble Automation in a Regulated Environment: Good, Fast and Cheap. Pick Two. (Healthcare customer panel with Blue Shield, Delta Dental and Vision Care Plan)

  • 3:00 PM – OPT 5960:

    VMware NSX with a DevOps Mentality: Streamline Your Operations for Zero Downtime Networking

  • 3:30 PM – OPT 5279:

    Chargeback in the Dept of Defense (customer session)

Visit the VMworld mobile app to easily locate these sessions. And follow us on Twitter: @VMwareCloudOps.


Andy Troup is a Cloud Operations Architect with over 25 years of IT experience. He specializes in Cloud Operations and Technology Consulting Service Development. Andy is also a vCAP DCA and VCP. Andy possesses a proven background in design, deployment and management of enterprise IT projects. Previously, Andy co-delivered the world’s first and subsequent vCloud Operational Assessments (Colt Telecomm & Norwegian Government Agency) to enable the early adoption of VMware’s vCloud implementation.

Build Your Operations Transformation Agenda for VMworld 2015

By: Andy Troup

VMworld 2015

VMworld 2015 is nearly upon us and I’d like to give you an overview of the Operations Transformation (OPT) Track that will be running again this year to help you get the most out of what’s on offer.

As a reminder, the track is focused on helping you understand how the VMware Software-Defined Data Center is redefining IT infrastructure, and how it enables IT organizations to combine technology and a new way of operating to become more service-oriented and focused on business value. This track offers unique opportunities to learn the latest best practices and key considerations from experienced VMware experts, practitioners, and the real-world experiences of customers transforming their IT infrastructures and operational processes.

This year in San Francisco, the OPT track is offering 3 different types of sessions. There are 23 breakout sessions and one Group Discussion session all of which last for an hour. In addition to these, and new for this year, there are also 4 Quick Talk sessions which last for 30 minutes and are available on Sunday 30th August.

The focus for this years OPT track is around a number of different areas which I’ll give you a quick insight into.

Operations Transformation

The track as a whole is all about how to transform the way that you operate so that you can really start to get the benefits of your technology investment and become a service provider to your customers. There are a number of session that cover how transformation is achieved. There will be customers who will give you a view of the transformation they have undertaken and how they approached it, including a session covering VMware’s own transformation and the “OneCloud” implementation. Some of VMware’s transformation specialists who have helped many customers undertake a transformation will also be providing you with details of best practices and pitfalls to watch out for. Check out the following sessions:

  • OPT4682-QT – A Roadmap for Transformation – Planning Your Future State and Ensuring Governance
  • OPT4684 – Engineers in The Cloud – The New Model of Datacenter Operation
  • OPT5010-QT – The Lifecycle of Cloud Services
  • OPT5069 – Enterprise Hybrid Cloud—Federal Case Study
  • OPT5238 – VMWare IT DevOps Transformation: A VMware on VMware Showcase
  • OPT5361 – Best Practice Approaches to Transformation with the Software-Defined Data Center
  • OPT5509 – Building an Enterprise Hybrid Cloud Strategy and Operating Mode
  • OPT5709 – Customer Experience—Building a Software Defined Data Center with CIT
  • OPT5814-QT – AGILE for Infrastructure: Utilizing Agile Methods to Drive Iterative Infrastructure Development and IT Service Delivery
  • OPT5972 – 80,000 VM’s and Growing! VMware’s Internal Cloud Journey Told by the People on the Frontline

DevOps

DevOps is a big theme this year, and the OPT track will cover how the technology is enabling operational change to make DevOps become a reality. If you’re new to DevOps, then one of our specialists has a session covering the DevOps concept. There are some customers as well as VMware IT talking about how they were able to embrace DevOps. Also, how VMware’s technology is helping DevOps transformations will be covered in a number of sessions by some of our specialists. Check out the following sessions:

  • OPT4868 – Your DevOps Transformation:  Culture, Technology or Both?
  • OPT4992 – VMware vRealize Code Stream:  Is DevOps about Tools or Transformation?
  • OPT5235 – Cloud-Native Apps, Microservices and Twelve-Factor Apps: What Do They Mean for Your SDDC/Cloud Operations?
  • OPT5238 – VMWare IT DevOps Transformation: A VMware on VMware Showcase
  • OPT5960 – VMware NSX with a DevOps Mentality:  Streamline Your Operations for Zero Downtime Networking
  • OPT6227 – Developing a new IT:  How the Boeing Company IT Department is empowering its Customers through internal cloud and services

vRealize Suite

The vRealize suite of products features in the OPT track this year, covering vRealize Automation, vRealize Buisness, vRealize Operations and vRealize CodeStream and how they have been instrumental in enabling operational transformation. How vRealize Business can be used to help you become service focused and really manage IT as a business will be covered as well as how to build effective cost models.

Other sessions will show how the implementation of vRealize Operations has enabled customers to undertake their transformation and manage the services that they are offering. How close integration between vRealize Operations and vRealize Automation has meant a clearer understanding of the service provision process and the operational benefits will be covered in another session.

Continuing the automation theme, there is a panel session with a number of customers from healthcare who will discuss automation in what is a very regulated environment. Check out the following sessions:

  • OPT4680 – Advanced  Automated  Approvals Use Case—Using vRealize Operations and vRealize Automation to Seize Back the Approval Charter
  • OPT4707 – Integrating vRealize Automation with Service Catalogs:  Does Your Implementation Strategy Align with Your Integration Needs?
  • OPT4992 – VMware vRealize Code Stream:  Is DevOps about Tools or Transformation?
  • OPT5029 – How to Use Service Definitions in VMware vRealize Business to Build Highly Effective, Service-Based Cost Models
  • OPT5075 – 6 Steps to Establish Your IT Business Management Office (ITBMO) with VMware vRealize Business
  • OPT5222 – Keys to Successfully Marketing and Managing Your vRealize Automation Service Catalog
  • OPT5369 – Pro-Active Monitoring of a Service: People, Process and Technology
  • OPT5279 – Chargeback in the Department of Defense
  • OPT5387-QT – Talking Security’s Language Using NSX, LogInsight and vRealize Tools
  • OPT5519 – Nimble Automation in a Regulated Environment:  Good, Fast and Cheap.  Pick Any Two.
  • OPT6226 – Kaiser:  Metrics-driven Transformation: Using vROps as the Foundation for Operations Transformation

NSX

NSX is become front of mind for many people, and there is realization that this technology product is having a big impact on the way that IT groups operate. The OPT track is offering some sessions that will provide real world experiences of how this takes shape.

  • OPT4953 – Operationalizing VMware NSX:  Practical Strategies and Lessons from Real-World Implementations
  • OPT5387-QT – Talking Security’s Language Using NSX, LogInsight and vRealize Tools
  • OPT5960 – VMware NSX with a DevOps Mentality:  Streamline Your Operations for Zero Downtime Networking

SDDC

The impact that the implementation of the Software Defined Datacenter has on organizational structure is a common discussion point, and this year the OPT track offers both a session covering organizational change management and a group discussion with leading organizational change specialists who have a vast amount of experience with many customers.

  • OPT4743-GD – Organizational Change Group Discussion
  • OPT5793 – Organizational Change Management and SDDC:  Why Getting Your Organization and People Aligned Are the Key Ingredient in Ensuring Maximum Value

As you can see there’s a large selection of sessions covering a number of different topics. If you’re lucky enough to be attending in San Francisco and you’d like to build your event around the operations transformation track, download this handy PDF.

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Andy Troup is a senior solution architect with the Operations Transformation Services practice based in the UK.

VMworld 2015: 3 Operations Transformation Sessions You Shouldn’t Miss

dcrane-cropBy David Crane

As many of you are aware the time for VMworld 2015 in San Francisco is fast approaching.  It will be great to see past acquaintances again, I look forward to making new ones and having some great discussions with you all.

It’s an old cliché but time really does fly.  It doesn’t seem like 12 months since the last VMworld. During this time, while helping customers embark on some significant transformation projects, I have seen some consistent transition challenges beyond the typical technology issues that are essential considerations to ensure project success and I will be covering some of these in breakout and Quick Talk sessions this year.

OPT4680 – Advanced Automated Approvals Use Case – Using vRealize Operations and vRealize Automation to Seize Back the Approval Charter

On Monday 31st August at 08:30 my colleague Nick Moore and I will be discussing the people challenges to implementing automated provisioning, specifically automating approvals and introducing approval policies.

We’ll be examining a particular customer use case and how an integrated technology and people solution helped automate service and process approvals.  We’ll explain why its critical to understand the people relationships with technology and the dependency we have on their buy-in to ensure that ROI promises are realized.

OPT4682 – A Roadmap for Transformation – Planning Your Future State and Ensuring Governance

On Sunday 30th August in my 13:00 Quick Talk I will be discussing the steps required to ensure transformation governance.  I’ll be introducing concepts such as IT outcomes and operational capabilities and explaining how to translate these into people, organization, and technical roadmaps aligned to a governance framework to ensure success.

OPT4743 – Organizational Change with Kevin Lees

Organization transformation is also important, and on Tuesday 1st September at 12:30, along with VMware Principal Architect, Kevin Lees, we will chair a group discussion on the organization challenges presented by the introduction of new agile technology architectures.

VMworld 2015

VMworld 2015

If you wish to have a chat about the above in more detail I’ll also be around at the VMware booth, where you can book a meeting if you’d like to discuss things more specifically to your own organization.

For a full list of all of the Operations Transformation sessions, download this handy PDF.

As always, it’s going to be a really exciting week and hope to see you all there!

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David Crane is an operations architect with the VMware Operations Transformation global practice and is based in the U.K.

Best Practice Approaches to Transformation with the Software-Defined Data Center

Kevin_cropBy: Kevin Lees

VMworld is almost upon us. Technology continues, of course, to be a key enabler in helping IT on its transformation journey, whether that journey is to offering IT as a Service, moving more fully to Cloud, supporting cloud native applications and continuous delivery, DevOps, or any number of other initiatives focused on providing increasing value to the business. It’s also the primary reason you attend VMworld. But, as we work with our customers across the world, we continue to see how integral people and process changes are to really making this journey successful and to truly providing the value business is increasingly demanding of IT.

To help you make the most of the great technology and solutions VMware provides and will be showcasing at VMworld, we’re hosting an Operations Transformation track again this year. As the Principal Architect for our Global Operations Transformation Practice, this track is near and dear to my heart. We have a great lineup of sessions focused on the practical aspects of applying organizational, people, and process change to get the most out of VMware’s technology.

I have several sessions this year, but one that might be of particular interest is focused on the key best practices we’ve learned while helping some of our biggest IT customers transform their value proposition to their business customers by deploying a Software-Defined Data Center (SDDC). I’ll discuss what not to do and what to watch out for, as well as what you should do to be successful. I’ll present lessons learned through real customer examples (though the names will be changed to protect the innocent) and provide guidance on how you can avoid learning the same lessons – the hard way. Of course I’ll address the organizational, people, and process aspects but will also dive into some of the technical challenges we overcame or avoided along the way. This particular session is OPT 5361 on Wednesday at 11 a.m.

I know you’re looking forward to VMworld as much as I am. I hope to see you in one or more of my sessions but more importantly, check out the Operations Transformation track in the on-line Schedule Builder. You won’t be disappointed and you could be the hero “back at the office’ because IT’s success isn’t just about the technology.

Quick guide to my sessions:

Tuesday Sept. 1

  • 12:30 OPT 4743 Organizational Change Group Discussion
  • 2:30 OPT 4992 vRealize CodeStream:  Is DevOps about Tools or Transformation?

Wednesday Sept. 2

  • 8 :00 OPT 5232 Cloud Native Apps, MicroServices and Twelve-Factor Apps:  What Do They Mean for your SDDC/Cloud Ops?
  • 11:00 OPT 5361 Best Practice Approaches to Transformation with the SDDC
  • 2:30 OPT 5972 80K VM’s and Growing:  VMware’s Internal Cloud Journey Told by the People on the Frontlines

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Kevin Lees is principal architect for VMware’s global Operations Transformation Practice and is based in Colorado.

Establish Your IT Business Management Office (ITBMO) To Run IT Like a Business

Khalid HakimBy Khalid Hakim

We hear a lot about (and maybe have interacted with) Project Management Offices (PMOs), and possibly about Service Management Offices (SMOs), but IT Business Management Office (ITBMO) sounds like a new buzz word in today’s modern IT business taxonomy. PMOs typically focus on the management and governance of IT projects, while SMOs are responsible for the governance and management of IT services and the processes to ensure effective service delivery. ITBMOs, however, go beyond this to the next IT business maturity level to address business and finance partnership with IT to help IT organizations transform into services-based, business-oriented, and value-focused organizations.

Click here to read my blog on this topic, covering the business outcomes and value of the ITBMO, the functions contained within, and six steps for standing up the ITBMO.

ITBMO

And if you’re heading to VMworld, don’t miss this session on Tuesday 9/1 at 5:30pm!

OPT 5075 6 Steps to Establish Your IT Business Management Office (ITBMO) with VMware vRealize Business

VMworld 2015

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Khalid Hakim is an operations architect with the VMware Operations Transformation global practice. You can follow him on Twitter @KhalidHakim47.

How Demand and Capacity Management can Streamline Service Requests in your Cloud Environment

Eric TisdaleBy Eric Tisdale

What does Request Fulfillment have to do with Demand and Capacity Management in Service Management? Are these process areas still relevant today, as IT concentrates more on delivery of Cloud Services?

As we know, the Demand and Capacity Management processes are closely related, with increases or reductions in demand driving capacity plans and delivery. Service Requests in Request Fulfillment are often thought of simply as wishes for “stuff”. Linking these three process areas and connecting and leveraging of ITSM and virtualization tools at your disposal will be key to supercharging your ability to handle cloud requests.

Leveraging automation will streamline provisioning of requests for both private and public cloud offerings. When your Request Fulfillment process is synergized with the Demand and Capacity processes, you will provide high value to your customers. Why? Because drastically reducing provisioning times and facilitating application and infrastructure teams means IT is much more efficient at providing services.

Do you have these issues?

  • IT tells me they can build a virtual server in a few hours. Why does it take us 90 days to deliver?
  • Why are we just now hearing of this new requirement? I was told this project was approved in last year’s budget, but this is the first the first request I have seen. Why doesn’t the Business communicate with us (IT)?
  • How could this project have doubled in size in a week? What could have changed since our last demand report?

For successful and timely delivery of components for any server, storage, or application request, the below areas should be well thought out and planned:

  • Re-imagine your Request Fulfillment approval process with automation tools by creating application and infrastructure blueprints that facilitate delivery efficiency
  • Don’t be afraid to ESTIMATE! Too many times folks in IT think they have to have every Gigabyte accounted for and each contingency covered to provide an educated guess for future demand. As requests move through their lifecycle, think in terms of:
    • Small, medium, or large request
    • 40%, 60%, 90% confident that the request is accurate
    • Estimates at 120, 90, 60, and 30 days out from delivery
    • Engage all stakeholders (Program Management, Account/Business Relationship Management, Infrastructure and Line of Business Architecture, etc.) in the gathering and input of demand data
    • Enable capacity management to become more agile and adaptable in responding to resource demands by providing comprehensive visibility into current capacity to allow enhanced demand forecasts with virtualization management tools that you may already own
    • Abstract applications from infrastructure, and then infrastructure from resource pools to drive agility in the fulfillment process
    • Utilize predictive analytics in virtualization tools to assists in applying demand and allocation-planning principles for enhanced utilization of resources, leading to shorter fulfillment cycles
    • Break down the silos that inhibit your Request process. Enable linkage of each ingredient of a service request into a single request record and integrate all electronic or paper forms utilized for demand funnels, requirements gathering, etc. into your service request tool.

Future posts will explore the above topics in more detail.

Building key relationships between the Demand and Capacity Management and Request Fulfillment processes and integrating them within your environment will culminate in a greatly enhanced procurement and request delivery experience for your customers. You many find that you have many of the enabling tools necessary and simply need a strategy and plan for implementation.

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Eric Tisdale is a Transformation Consultant based in Louisville, KY.

VMware’s Internal Cloud – A Use Case for Operating a Cloud at Scale

Ahmed_cropped By Ahmed Al-Buheissi

OneCloud is VMware’s internal cloud that is used by the various internal departments to test, experiment, demonstrate and train on the different products at VMware. It is an impressively large cloud, hosting about 80,000 virtual machines (VM’s), with about 40,000 running VM’s at any one time. It is used by R&D, Internal IT, Education, and Field sales, to name but a few.

The VMware Operations Transformation team engaged the OneCloud management team to discuss and understand the operation of such a large cloud. The following are some of the areas that were explored:

Evolution

The cloud was first established in 2012, where it started in a single datacenter and one core. The following year it expanded rapidly into a second datacenter and three more cores.  Soon the word spread and new tenants were invited. By the end of 2013, the demand was so high, it almost ran out of capacity. This means that 2014 was primarily focused on increasing capacity, both vertically and horizontally, and at scale. The team almost doubled in size, and spread across five datacenters in different locations around the world.

Organization

The OneCloud team consists of about 80 full-time staff, divided into an Infrastructure Operations team and a Service Operations team. The structure closely aligns with VMware’s cloud operations model, as documented in the VMware whitepaper Organizing for the Cloud.  

Service Operation

The OneCloud team runs like a separate business, with its own service desk and support structure. The team utilizes ServiceNow to manage the IT Service Management processes, such as Incident, Problem and Change management. They also have their own service delivery liaisons who manage the relationship with tenants, and help in understanding their use of the system, upcoming projects and any future demand.

Infrastructure Operations

This use-case is a live example of utilizing VMware-on-VMware, where VMware products are utilized at the hypervisor, networking and storage levels, then for provisioning and automation, and also for monitoring. Most of the VMware vCloud Suite of products are used for running the OneCloud infrastructure.

Hear more at VMWorld!

If you want to hear more about operating OneCloud, please join us at VMworld 2015 on Wednesday Sept 2nd at 2:30PT for the session: 80,000 VM’s and growing!  VMware’s Internal Cloud Journey told by the People on the Frontlines.  Hear the people who helped create and manage this large cloud talk about their experiences.

To add this session via the VMworld Schedule Builder, search for OPT5972.

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Ahmed Al-Buheissi is an operations technical architect with the VMware Operations Transformation global practice and is based in Melbourne, Australia.