Niamh O’Regan is currently a student at Cork Institute of Technology and a Technical Support Engineer Intern on the Systems Operations team at VMware Cork. At university, she’s pursuing a Bachelor of Business Studies (Honors) in Information Systems. She is close to concluding her six month VMware internship on August 28th.
It’s incredible to think about my achievements over the past five months. I went from knowing nothing about VMware products to diagnosing and resolving customer’s issues. In addition to gaining new technical knowledge, the last five months have been full of growth – all for the better. I’ve gained a deeper understanding of the industry I love and hope to enter upon graduation.
The work that I do here at VMware is challenging, dynamic, and has the ability to change the face of technology. We are preparing ourselves and the world for what’s next, so we always end up feeling well prepared. I have seen it myself in a few of my cases. A number of my cases came in with new issues that Technical Support Engineers and even Escalation Engineers have not seen. But together my teammates and I figured out what caused the issue, and resolved it.
Another major achievement for me during my internship has been connecting with my team, especially because there are no other female engineers. In large environments like tech corporations, I’m a very shy person. Even though my personality may not seem like it to people who know me well, new territory – especially professional – makes me very quiet. The difference at VMware is that you are welcomed in so warmly and encouraged to bring your whole self to work each day. My team is always in high spirits and ensures that no one person is feeling pressured. Thanks to my wonderful team, my initial feelings of shyness soon disappeared.
Hand on heart, my fantastic experience at VMware will definitely assist my future career planning. I have loved every minute of my placement, and I could see myself back here working as a Technical Support Engineer. There is so much variety – it’s never the same thing every day.
As a colleague of mine says repeatedly: “the only thing stopping you from reaching your potential is yourself.” I did not believe this at the beginning of this experience, but I fully believe it now.
The technical and professional knowledge that I have soaked up over the last five months is far more than I expected in such a short time, especially given the complexity of some of it. My internship at VMware has also solidified my decision to work in the Information Technology sector. As I leave my internship, though, I still feel there is so much more to learn – the only way to go is up! I’m so grateful for this experience to launch my career, whether it continues here at VMware or a different company, the foundations have been built by VMware.
— Niamh O’Regan
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