At VMware Costa Rica, our people work together to tackle challenging problems that free our customers from the toughest of constraints. When our customers succeed, we succeed. Meet Matilde, Operations Manager, and learn a little bit more about how passion, respect, and the willingness to learn help her and our community thrive.
Role: Operations Manager
Office Location: San Jose, Costa Rica
Years at VMware: 7 months
Favorite Tech Gadget: Painting Digital brushes
What is your role? Which products and solutions do you work on?
I am a part of the Global Compliance, Online Sales and Renewals team. Currently, my focus is on supporting the execution of a project that will enable our organization to run, scale and transform its renewals business. By providing the right level of sales support and leveraging my management and operations experience, I have been able to help make sure all aspects of a process framework are being addressed.
Why did you choose VMware?
I recognize that VMware is a great company because it is the leader in virtualization and cloud infrastructure solutions. But beyond that, VMware is an employer that provides great benefits for its people. Prior to working here, I had heard about the positive work environment from current employees and it was after stepping through the office doors for the first time that these positive sentiments were affirmed. VMware offers the possibility to learn about the growing business of virtualization and the challenge to be part of a leader in the industry, which is very rewarding.
How do VMware’s shared values (execution, passion, integrity, customers and community) come to life at your site?
At VMware Costa Rica our customers come first. We have a passion for our work and getting things done the right way without taking anything for granted. We’re always working together to drive what’s next for the business, but are mindful about how our actions impact one another, the company and the wider community.
Is there a particular value that resonates the most with you?
We are all important, however we are part of something bigger and we need to work together and in sync and towards a goal, so I would say Execution is the VMware value that resonates the most with me more at this moment.
Share a story or example that illustrates your team living VMware’s values.
We are working on a very important project that needs to run seamlessly. In order to achieve this, we’re proactively looking for things that might go wrong so that we can address them prior to the project’s deployment. Throughout this journey, my teammates and I have challenged the status quo when it comes to our thinking. We’ve had to check our egos at the door and empower one another to share their ideas and value one another’s opinions. By doing this, we have been able to find the best solutions, which are usually a combination of several of our ideas.
What types of people are successful at VMware?
From my point of view people who are respectful, passionate and willing to learn.
If you have respect for others, being right is not your objective, as you are looking for consensus. You are open to hear ideas from others and are willing to share yours with them – this always leads to the best solution. If you have respect for the company you work for, do the best work you can, and raise your hand when you see an opportunity to grow, you can develop your talents while respecting yourself, having fun, and helping to create a thriving community.
If you are passionate about your work, your intention is to do it the best way possible. You dedicate yourself to achieve a goal and will actually forget it is work, because you really like what you’re bringing to life.
The environment in which VMware people are working in is always evolving because of our customer’s needs and innovations within the information technology space, so you need to be open to learning new things every day.
How is ‘pura vida’ a part of the Costa Rica site?
‘Pura vida’ means a lot of things, ‘how are you?’, ‘thank you’, ‘I’m doing great’
But ‘Pura vida’ is really a way of life. You can feel it within everyone at our site, as everyone feels accountable for their work, but they also care about others and this allows people to feel comfortable with proposing new ideas and thinking outside of the box. Everyone comes to work happy, which is important when you’re passionate about the work that you do everyday.
Through hard work and pura vida, we’re able to make anything happen.
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